Helpline Triage Nurse

Triage Nurse for Helpline (Band 4 or above)
Mental Health and Addiction Support Provider 

£30,000 d.o.e. plus telephone and laptop
Contract: Full time, permanent
Career Development: Supported and ongoing
Supervision: Supported and ongoing
Location: Remote working – all equipment provided
Travel: Occasional travel required
Reporting to: HR

About Us

We are a rapidly expanding provider of mental health and addiction support, partnering with companies and organisations that recognise the importance of their employees’ mental well-being. Our services connect our clients’ employees to a nationwide network of therapists, counsellors, and psychotherapists with many independent practitioners and partner organisations.

Our helpline is manned by fully trained Triage Nurses, offering immediate and exceptional support to those in need.

With over 25 years of experience in the mental health and addiction fields, our Founder has built a team that embodies professionalism, expertise, and discretion. Above all we are effective.

About The Role

 We are seeking an experienced Triage Nurse to manage and triage calls, emails, and texts. You will need to action, if appropriate, referrals to a suitable therapist via our Network of Counsellors or our Addiction Pathway.

Key Responsibilities

  • Answering and triaging calls, emails and texts via our telephone or email helplines.
  • Actioning, if appropriate, referrals to a suitable therapist via our Network of Counsellors.
  • Actioning, if appropriate, referrals utilising our Addiction Pathway. This may include sourcing in or out-patient rehabilitation and/or detoxification using our trusted partners.
  • Continually sourcing new therapists and services to collaborate with, and ensuring they comply with our due diligence processes.
  • Signposting appropriately to NHS crisis services or other external services on a needs-led basis, always putting the client’s needs first.
  • Understanding the service provision’s limitations and boundaries.
  • Accurate and immediate record-keeping and administration duties to support the job function as necessary.

Other General Responsibilities

  • Maintain professional qualifications, registers and continue professional development in accordance with good practice.
  • Participate in clinical supervision (company funded).
  • Stay updated with current government mental health policies and activities.
  • Adhere to our policies, procedures, and behavioural standards.
  • Collaborate with other team members where appropriate.

Key Objectives

  • Ensure client satisfaction.
  • Manageable total of calls taken.
  • Achieve successful client placements.
  • Complete the Preceptorship Programme within 6 months.
  • Meet additional objectives set during appraisals.

About You

Essential Skills

  • Expertise in assessing and triaging a diverse range of patients with addiction and/or mental health conditions.
  • Proficiency in signposting, managing risk and safeguarding.
  • Compassionate, empathetic, and non-judgmental approach.
  • Ability to handle sensitive issues with confidentiality.
  • Calm, tactful, and diplomatic demeanour.
  • Commitment to evidence-based and reflective practice.
  • High professional standards and effective communication skills.
  • Experience with diverse mental health conditions and addiction impacts.
  • Adaptable communication skills for diverse patient needs, including those with neurodiversity.

Qualifications and Training

  • Degree or equivalent experience in a relevant field.
  • Registration with appropriate body (NMC).
  • Knowledge of Mental Health Act (1983).
  • Experience of the Care Planning process.
  • Completion of mandatory and statutory training.
  • Willingness to learn new skills and improve professional standards.
  • Ability to advocate for patients.
  • IT literate, Microsoft 365, particularly Excel.


All applications through Katharine Landale at Bold New Recruitment. Please send your CV and a covering letter stating why you should be considered for this role to Katharine Landale,

Thank you.


Operations Manager

Operations Manager – The Leap 

Start November 2024

The Leap is searching for a full-time Operations Manager to deliver and develop their overseas team volunteering and adventure programmes.

The Leap is an award-winning volunteering and adventure company who specialise in life-enhancing team travel adventures which combine contribution, challenge, and fun. Our focus is on delivering responsible, sustainable travel experiences, which include projects which make a positive difference to the planet, leaving a legacy we can all be proud of.

This is a multi-logistical role combined with customer relations. It requires exceptional organisation, communication, and problem-solving skills as you navigate encouraging and supportive conversations with gap year students, parents, and overseas partners.

From pre-departure admin to monitoring the programmes whilst they are overseas, this is a multi-logistical role than requires you to be organised, assertive, and have excellent customer relations skills.

This person will mainly focus on operations but during quiet operational periods you will be required to help with sales and marketing, specifically helping increase sales on both the Gap and school expedition products.

Key Responsibilities


  • Liaising with overseas partners: to create, refine and review itineraries and risk assessments.
  • Managing the delivery and collation of the pre-departure admin.
  • Front of house relationship with clients and overseas partners, via zoom, email, and phone.
  • Directly responsible for all aspects of Gap and School expedition products.

In programme

  • Overseeing the delivery of the programme with leaders which will at times require fast problem solving and diplomatic conversations with students and parents – both written and verbal.
  • Dealing sensitively with any complaints or issues, with support from others, reaching a successful outcome for all parties (each member of staff holds the emergency 24/7 telephone usually 1 week a month including being on duty out of hours and at the weekend).
  • Weekly written reports to parents.

Key requirements

  • Organised, capable multi-tasker who can meet deadlines.
  • Fast, assertive, and diplomatic problem solving, with initiative.
  • Confident, empathic, diplomatic, and inspiring communication skills – building trust and excitement.
  • Leading a team to deliver robust and inspiring experiences.
  • The job entails a high degree of operational expertise, logistics, planning and attention to detail.
  • Creatively improving and implementing product changes.
  • Researching new product, building itineraries, and supporting marketing literature.
  • Sales and marketing experience, a self-starter to help increase sales in both Gap and school expedition products.
  • Ability to use Google docs and Microsoft 365.

Further Information

  • Base Salary: £35,000 – £38,000
  • Discretionary bonus £5,000
  • Pension, 3% contribution
  • Holiday: 20 days p.a. increased to 24 days after probation
  • Start date 1st November, 2024


For further information and application please contact Should you wish to apply for this role, please send your CV and covering letter to Katharine Landale at the email above stating why you should be considered for this position.

With a great many thanks for your interest in this role.

Studio Manager

About Us

K&H Design works with highly sophisticated private clients who share a love of design and appreciate the process required to achieve something utterly beautiful and totally personal in their home and projects in the UK and Internationally. The design process is supported by a high level of client service and communication and the busy, hard-working design team are supported by a well-oiled internal support system.

Being an entirely client-focused interior design studio, we provide original and refined design solutions.  Meticulous attention to detail and a thorough understanding of how people live are at the heart of all our projects. We collaborate with craftspeople and specialists to create elegant interiors that also work hard. Good communication with our clients and suppliers underpins all our work.

Katie Glaister founded the Interior Architectural and Interior Design practice K&H Design in 2015. Since then, it has grown exponentially, and has benefitted from a number of awards for its excellence.

Your role would be to act as the Studio Manager, driving the efficient running of the office and a busy team of ten people. There is also an important marketing/social media role as part of this position.

About You

To be successful in this role you must have a genuine desire to work as a Studio Manager for this thriving business.  You must be naturally house-proud, highly organized and able to encourage a team to follow your direction.

We think the position is suitable for anyone looking for their second or third job, with a keen interest in the design industry.

The position is for 4-5 days per week and whilst we can offer some flexibility on working hours we are ideally looking for an 8 hour day.

Essential Qualities

  • Excellent attention to detail;
  • Solid administration skills;
  • Understand the importance of confidentiality and discretion at all times;
  • Reliable and trustworthy;
  • The ability to priorities, multi-task and work under pressure;
  • Ability to build a strong network of contacts;
  • First-class organisational skills;
  • Excellent communication skills, both written and verbal;
  • Good numerical skills;
  • A high degree of accuracy;
  • A good knowledge of Word, Excel and InDesign;
  • A proactive attitude – the role will vary from week to week and the right candidate will be able to make the role their own and add increased value to the founder and the team;
  • A flexible approach – the role will mostly be normal working hours but it may be necessary to do some overtime at times of particular busyness;
  • Understands the necessity to work as part of a team;
  • High standards – house proud.

Studio Manager Responsibilities – (70%) 

  • Studio administration;
  • Daily maintenance of studio diary events and organisation of the day-to-day schedule;
  • Coordination of meetings, to include the consideration of and responsibility for ensuring all necessary arrangements are made;
  • Planning and coordination of travel programmes, to include booking flights, hotels, car transfers, and preparation of itineraries, whilst being ever mindful of budgets;
  • Put systems in place to ensure strong internal communication between the founder and the staff;
  • Some administrational support for the founder;
  • Responsible for all office subscriptions;
  • Online administration of all supplier accounts including Amazon, BT, software licenses, travel, office purchases etc;
  • Strong communication and relationship building with the designers and the finance manager;
  • The design team are your work family, we would look to you to drive the team spirit and to make sure that IT, printing, deliveries all work perfectly to take any unnecessary pressure away from them.
  • Managing office costs and budget – reporting in to founder and finance manager;
  • Stationery supplies and building strong supplier relations;
  • Overseeing the team staff entertainment budget and organising team social events, especially the Christmas party;
  • Manage the staff birthday diary;
  • Ownership of an office move – as and when this may happen;
  • Managing software licenses and computer equipment;
  • Managing insurance contracts;
  • Working knowledge of the project management software ‘Monday’ is welcome;
  • Maintaining comprehensive password spreadsheet;
  • Owning and keeping the studio ‘Bible’ up to date;


  • HR –interfacing with our external HR consultants;
  • We outsource the bulk of the HR, however you will be the ‘in studio’ contact – the link between the team and the founder and the link between the founder/finance manager and external HR consultants;
  • Writing/updating recruitment advertisements;
  • Holding relationships with recruitment agents;
  • Knowledge of information on all employees and contractors;
  • Managing new starters;
  • Organising staff reviews, taking notes and circulating;
  • Dealing with staff queries;
  • Overseeing holiday requests, which are uploaded by staff onto online portal.
  • Updating contracts as required;
  • Owning HR folders.


  • Working closely with the Finance Manager, forwarding receipts and generally assisting to keep accounts reconciled;
  • Combining all designer timesheets at the start of each week and issuing to Finance Manager who is responsible for client invoicing.

Social Media, Marketing and New Business – (30%)

This role is overseen by one of the designers, but we would like to make it a two-person role. We are therefore seeking a candidate who has the appropriate experience and interest.

  • Writing copy, selecting images and planning Instagram posts and reels;
  • Writing copy for quarterly newsletters, about K&H Design and No Straight Lines;
  • Inputting and updating data on our CRM;
  • As ever working in a joined up way with the design team to encourage them to contribute.

Further information and Application

Salary: £30,000 -£35,000 for a 5-day week – subject to skills and experience
Hours: 4/5 days per week, 8 hours per day
Holiday: 29 days including Bank Holidays. An extra day added per year.

To apply, please email Katharine Landale at Bold New Recruitment with your CV and a covering letter stating why you should be considered for this role. Any applications without a covering letter will be disregarded.

Thank you for your interest.

Flights and Logistics Coordinator

Flights & Logistics Coordinator

Who are we?

After life-changing experiences working for the United Nations and International Red Cross overseas, Mark and Katharine set up Global Action to provide outstanding overseas trips for UK school students. Each delivers a unique Global Learning programme, empowering students to affect positive global change. We are now the UK’s leading provider of high-quality Global Learning programmes.

We engage young people in learning about poverty reduction, environmental issues and social justice through educational trips to: Nepal, the Indian Himalayas, Malaysian Borneo, Zanzibar Island, Costa Rica, Greece, and Switzerland.

Global Action is the only UK school trips company whose Directors have worked overseas for the UN at senior management level. We are a young, dynamic company based in Cirencester.

The Flights & Logistics Coordinator Role

The Flights & Logistics Coordinator will take responsibility for our flight procurement process, building on the current approach and adding expertise and efficiency to meet quality and financial targets.

Working both from the Cirencester office and remotely, you will liaise with colleagues and our partners to meet requirements for our group trips. The majority of these trips will be in the UK summer, but you will also be required to manage parallel cycles for a minority of trips that occur at other points in the year. We use flight consolidation companies to source our options so relationship management, diplomacy and negotiation skills will be vital.

You will also be responsible for procurement of group equipment on an annual basis. We provide our groups with comprehensive first aid kits, safety equipment, t-shirts, Global Learning Journals etc. Once procured, you will lead stock management and a system of distribution and returns, engaging with our clients, partners and Global Action colleagues.

This role will require strong prioritisation, negotiation and planning skills. The ideal candidate will have experience managing both procurement process and partnership management.

You will have responsibility for all Operational expenditure to keep within company budgets. For a dynamic individual proving successful results, there is a real opportunity to expand their responsibility within Global Action.


Flight procurement and administration (70%):

  • Lead the procurement process for flights for all group trips.
  • Meet agreed budget targets and contribute to the budget forecasting process.
  • Maintain positive and professional relationships with our flight provider partners.
  • Liaise with colleagues to ensure accurate and timely decision making.
  • Lead on invoice payment, ticketing obligations and passenger list admin.
  • Liaise with partners and insurance providers to claim for delays or cancellations.
  • Quarterly data and financial reporting to meet ATOL requirements.

Group equipment procurement and logistics (15%):

  • Lead the procurement process for group equipment such as t-shirts, learning journals, first aid kit items and safety equipment.
  • Maintain the equipment stock levels and manage distribution/returns for each trip.

Operations planning and delivery (10%):

  • Liaise with colleagues to ensure smooth planning and delivery of the operations cycle.
  • Support the wider team to provide high quality customer support via phone calls, emails etc especially in the final weeks before departures.

Other responsibilities (5%)

  • Represent Global Action at industry events and meetings.
  • Other administration tasks as required such as payment processing, participant data administration and contracting.

Attributes, Skills and Experience


  • Experience in market analysis, purchasing, negotiation and meeting budgetary targets
  • Excellent time management skills – ability to work to tight deadlines without direct supervision.
  • Team player, happy to work in small business where everyone has to be ‘hands on’
  • Positive, flexible, and a proactive problem-solver
  • Prior experience with an expedition company or within the travel industry
  • Excellent administration skills and attention to detail


  • Confident working remotely as part of a team using MS365 tools
  • Experience working collaboratively with CRM software
  • Experience researching and negotiating exclusive discounts


  • Full or part time (3 days minimum)
  • £30,000 (Pro-rata FTE), (including annual bonus of approx £3,000)
  • Hybrid working from home and the Cirencester office, would need to be in the office at least once every 3 weeks.
  • Member of the Operations Team, reporting to the Operations Director
  • Excellent promotion opportunities in an expanding company
  • Personal development training courses, and overseas travel opportunities
  • Annual Bonus on meeting agreed KPIs
  • Time off In Lieu (TOIL) Policy
  • Private healthcare and workplace pension


Closing date: Wednesday 31st January 2024
Interviews: w/c 12th February
Start date:  April 2024

Please send your CV, along with a cover letter stating why you would be a good fit for this role, to Katharine Landale at Bold New Recruitment,

With many thanks for your interest.

















Managing Director

 ‘It’s about hard work, fun and excellence in absolutely everything we do.’

About Us

Mundy Veneer are purveyors of fine wood veneers and interior architectural surface materials. We have a passion for wood, coupled with a love of colour and exemplary design. Our veneer experts source the finest logs from around the world to use by top makers such as Linley and Conran in bespoke furniture and specified by top interior designers and architects for projects including The Savoy Hotel, Claridge’s, The Peninsula Hotel, the interiors of many super yachts, in restaurants and stores such as Gucci, Tiffany, Selfridges and Harrods. Our projects extend to major London developments such as Nine Elms, Canary Wharf and Chelsea Barracks, as well as football stadiums such as the Emirates, Craven Cottage, and Tottenham, showcasing the breadth of our impact.

Established as a family business in 1998, Mundy Veneer originated from our love of trees and wood and especially wood veneer. This feeling runs through our DNA and with this passion, experience, and specialism, we bring an understanding of veneer, its uniqueness and individuality and how to obtain the best from it. We are proud to be the premium innovative veneer company in the UK for both dyed and natural veneer and a recognised authority in the world of wood veneer.

Our Vision

Our focus is to support our clients with our level of service and unique knowledge of how to maximise the inherent qualities of wood and through this specialism build, nurture and maintain relationships. Our priority is to listen to what clients need and go the extra mile to get it right. We want them to be delighted not only with the veneer but with the finished result.

We appreciate and enjoy the creativity of the design world and value our role in offering inspiring materials for them to use. We understand the complex context of how veneer fits into the overall scheme and we offer advice and support accordingly.

Along with our expertise, we bring cutting edge design ideas, ethical and sustainable product, and merge this with exemplary service, always going the extra mile for our clients. We work closely with Italian veneer mill, Tabu, selling their design-led range of dyed veneers including a new collection of intricate veneer wall panels in the UK. We also hand pick other interesting wood related surface materials such as our Birch Bark panels, textured veneers, and hand processed banana veneers.

Our values – integrity, excellence, and friendliness – guide everything we do, from supplying quality veneer to fostering meaningful relationships with customers, suppliers, and our team.  We aim to go the extra mile for every commission offering advice, depth of knowledge and creative flair.


At Mundy Veneer, we prioritise sustainability by protecting, restoring, and promoting the use of forests, caring for the environment, and supporting the community in line with the highest environmentally friendly practices.

Our commitment is evident through our accreditation as a Responsible Timber Purchaser and certification by the Forest Steward Council (FSC™) and Programme for the Endorsement of Forest Certification (PEFC). We conduct thorough due diligence, tracing the origin of all wood to ensure legality.

Establishing The Mundy Veneer Planting Project in 2006, we’ve planted thousands of indigenous species in dedicated areas, contributing to the environmental well-being of the South West.

About You

We seek an individual who both understands and shares our passion for design, they must continue to expand on our vision, excellence and knowledge of trees and wood. They will have proven management experience in a business of a similar size and be able to demonstrate a track record of understanding a core business and be excited by all it offers from growth to leadership. Problem solving, creative disruption and team cohesion and management skills are also essential.

Additionally, we require a strong legal background, someone capable of understanding and navigating the legal landscape, particularly regarding liability and associated legal considerations. It is vital that contractually the business is always protected in its relationship with suppliers, clients and staff and keeping ahead of changing legislation and new contractual relationships.

The ideal candidate will possess:

  • Team Management: Ability to manage, encourage and lead a team whilst empowering individuals to work, learn and progress to the height of their abilities.
  • Strategic Thinking: Proactively anticipates and prepares for marketing trends, regulatory changes, and business opportunities. Possesses the ability to evaluate the impact of decisions across the entire company and its interconnected parts.
  • Legal Acumen: Demonstrates the ability to pose incisive questions, adhere to processes, and comprehend the broader implications on the company.  Has a comprehensive understanding of the legal landscape, encompassing liability considerations.
  • Leadership and Delegation: Exhibits the capacity to make informed judgment calls, delegate effectively, and provide overarching strategic direction.
  • Commercial Insight: Understands the commercial intricacies of the business, including industry implications and the traceability of products.  Prepares for marketing trends, regulatory changes, and create strategic business plans.
  • Visionary Mindset: Takes ownership of the project for business evolution and growth, emphasising repeat and incoming business. 

The successful candidate will, in time, be expected to achieve the following:

  • A deep understanding and knowledge of our business and our excellence in the world of wood veneer.
  • Structure formal career path structure for each member of staff; encourage training, promotion, greater responsibility, and lateral thinking from all.
  • Support and grow the existing excellent collaboration within the team, bringing positivity and processes to grow individual thought to enhance the whole group.
  • Create a strong professional team and understand where each piece of the business joins and works together.
  • Develop and execute business strategies to achieve tactical and long-term goals.
  • Report to owners, providing feedback, insights, and strategic advice.
  • Develop with collaboration from the team and implement new business plans to grow sales.
  • Maintain positive and trust-based relations with business partners, clients, and suppliers.
  • Oversee the company’s business operations, financial performance, building and workforce.
  • Supervise, guide, and delegate to the senior management team in their duties.
  • Ensure company policies and legal guidelines are clearly maintained and communicated.
  • Assess, manage, and resolve problematic developments and situations.
  • Make tactical and strategic hiring decisions.
  • Build and enhance the company’s public profile at events, speaking engagements, etc.
  • Oversee and drive focus on ESG and leverage sustainability.
  • Provide oversight on training, people development, and HR decisions.
  • Understand Mundy’s culture and brand, ensuring the evolution, not revolution, of the business.

Requirements and Qualifications

We are looking for a candidate with:

  • A degree, and ideally an MBA or equivalent training.
  • Proven management experience in a senior role.
  • Extensive knowledge of financial and business management techniques.
  • Commercial awareness and a deep understanding of factors influencing a company’s business.
  • The ability to balance conflicting interests, with strong qualitative and quantitative analytical skills.
  • Experience in high-end or bespoke product businesses.
  • Proficiency in developing and implementing strategic and business plans.
  • The ability to perform in high-pressure situations while maintaining confidentiality.
  • Effective stakeholder management and a commitment to teamwork.
  • A focus on continuous professional development and maintaining up-to-date knowledge.
  • High levels of ethical conduct: honesty, trustworthiness, integrity.

Further details

Full details of compensation, holiday, and other benefits on application.

Should you wish to apply, please send a covering letter and CV to Katharine Landale at Bold New Recruitment, stating why should be considered for this wonderful role.

We look forward to welcoming a visionary leader to join the Mundy Veneer team.

EA to the Business Owners

Improving the Health, Wellbeing, and Lives of all Women

About Us

At Newson Health, we have a vision to improve the global health of women and those around them and to make menopause education, advice and treatment inclusive and accessible to everyone. Such is the scale of this challenge that we have a culture of moving at pace, innovating constantly and never being satisfied by the status quo.

Our Mission

Our vision will be achieved by us continuing to listen, educate, empower, and enable women to have choice and control over their support and wellbeing – they are at the heart of everything we do.​

Our approach is inclusive, innovative and informed by the latest scientific knowledge and research, as well as using our clinical expertise and experience to deliver the best personalised care. ​​

We provide access to support and information through our Balance app, website and weekly podcasts. We are leading the way in research, education and community support; we ensure perimenopausal and menopausal women are fully supported and informed.​

​​Our personalised approach ensures the right support is available when it is needed. We are striving to overcome barriers, taboos and inequalities in women’s health. We will do the right thing and believe in making a difference for women everywhere.

Your Role

The position of Executive Assistant is an integral part of Newson Health, providing excellent, high level time management and administrative support to the business owners; Dr. Louise Newson and Dr. Rebecca Lewis.

Your Responsibilities

  • First point of contact for Dr. Louise Newson and Dr. Rebecca Lewis for the rest of the business;
  • Effective co-ordination of complex diaries, including clinical diaries and multiple media requests;
  • Effective email inbox management;
  • Support for executive team meetings and administration including meeting schedules, agenda setting, report production and distribution, notes and ensuring actions are followed up;
  • Scheduling and administration for regular management meetings including notetaking and action trackers;
  • Information sharing across teams;
  • Travel and accommodation arrangements;
  • Liaising with clients, patients, suppliers, and staff;
  • Producing presentations and reports;
  • Establishing and maintaining an accurate document sharing and filing system;
  • Event planning and co-ordination for all events organised by or run by Dr. Louise Newson and Dr. Rebecca Lewis;
  • Occasional attendance for evening or weekend events;
  • Occasional travel may be required;
  • Identifying and implementation of process improvements for EA role;
  • Processing expenses, invoices and credit card reconciliation;
  • General administrative tasks – post, filing, dealing with telephone enquiries;
  • Provide holiday and absence cover for other Executive Assistants;
  • Assisting the wider business administration support team as required.

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Qualifications and Necessary Skills

  • Significant administration experience at executive and senior management level;
  • Board experience would be an advantage;
  • Highly organised with a friendly and professional approach;
  • Ability to act as a proxy for line manager as required;
  • Ability to anticipate and fulfil requests;
  • Excellent communication skills, both written and verbal, with the ability to adapt writing style according to audience;
  • Ability to work positively and flexibly across a range of tasks simultaneously;
  • Computer literate;
  • Excellent diary and time management skills;
  • Ability to work independently;
  • Team player;
  • High level of confidentiality and discretion;
  • Understanding of GDPR.


We do not stand still. We believe we can always improve and are always exploring and embracing new methods and approaches in order to overcome barriers, taboos and inequalities facing womens’ health.

We have a progressive approach, we welcome feedback on our performance, and we see it as an opportunity to improve. We are always open minded when it comes to trying new things and we are empowered to highlight better ways of working. We want to keep learning and we find ways to overcome barriers. We take responsibility for making things happen and view every day as an opportunity to progress.


We know that everyone is unique and that our support needs to be personalised. We believe in accessibility for everyone regardless of their gender, race, the language they speak, their location or living situation. Support is open to not just women but their entire support network of friends, family, partners and colleagues.

We make everyone feel welcome and involve people as we know that no one person always knows best. We build strong relationships and nurture understanding by being warm and approachable, listening carefully to others and asking interested and relevant questions. We use language that is easily understood and ensure everyone is represented. We strive to make sure people are heard.


We respect each other and women everywhere. By being open, honest and straightforward, we develop trusted relationships and we always do the right thing. We maintain the highest quality across every element of our work. We believe in making a difference for women everywhere.

We act on evidence and without bias. We share our knowledge and communicate clearly. We help our colleagues by ensuring they have all of the support and information that they need. We know that working as a team makes us stronger and we treat everyone as an equal with respect and empathy. When we say we will do something, we do it.

Further Information

  • Salary £30,000 – £38,000 d.o.e.
  • Full time in the office with WFH by agreement
  • Company pension
  • 25 days holiday

All applications via Katharine Landale at Bold New Recruitment. Please submit your CV and covering letter stating why you would a be good fit for this role to Katharine,

Thank you for your interest.


Regional Manager – Latin America

About Us

Winner of the 2021 & 2022 Conde Nast Traveller ‘World’s Best Tour Operator’ award, Red Savannah is a luxury travel company established in 2011 by George Morgan-Grenville and a team of extraordinarily knowledgeable professionals, each with many years’ experience at the luxury end of the travel industry. Our address books are the best in the business – from Kings to Concierges – and we deliver only the most superlative life-changing travel experiences.

Beautifully planned private journeys across the Americas, the Indian sub-continent and Asia, ruggedly exciting African safaris, idyllic palm-fringed Indian Ocean islands, the most stunning portfolio of hand-picked Luxury Villas and Resorts in Europe and the Caribbean and an impressive fleet of Turkish Gullets – all delivered with charm, passion, integrity and style.

The Red Savannah experience strives to be authentic, substantial and intelligent. The aim has always been to bring back craftsmanship in order to create journeys of substance, without the glitz and over-hackneyed travel jargon. Every Travel Designer sells what they know and says what they think. No hogwash. No luxury- speak. Just up-to-date knowledge and an ability to listen to and interpret sophisticated needs. In 2020, the company won the prestigious ‘The Queen’s Award for Enterprise’. Quite simply, cutting edge travel redefined for the 21st century.

About You

Are you independently-minded with a passion for luxury experiential travel? We are looking for a dynamic and intelligent Travel Designer – Europe to join our fast-paced and fast-growing tailor-made travel team, based in the Cotswolds. The Red Savannah brand shines because of the people we employ. We have a specific brand DNA that requires team members to be confident, sophisticated self-starters, independent thinkers with excellent social skills and a well-developed sense of humour. We deal with many High Net Worth clients/celebrities and are therefore deadly serious about what we do – but we try and have fun doing it and there is a terrific team spirit across the business.

Roles and Responsibilities

For this specific role, we are looking for candidates with extensive experience of selling Latin America especially Antarctica, Argentina, Chile, Brazil, Peru, Ecuador and the Galapagos, Costa Rica & Mexico. Knowledge of Colombia, Bolivia, Guatemala, Panama, Belize and Cuba would also be an asset, but is not mandatory.

The Regional Manager – Latin America at Red Savannah is markedly different from most travel companies. We seek an experienced individual who would typically consider themself to be a ‘travel designer’ as opposed to a ‘sales consultant’. All of our team instinctively know how to turn an ordinary holiday into an extraordinary holiday and most importantly, every travel designer is responsible for the products they select, with the creative freedom to design itineraries and introduce new hotels and journeys to the company and its clients. Apart from making the job far more interesting than simply selling ‘off the shelf’ products, a sales role at Red Savannah offers enormous scope for individual growth within the industry from a career perspective.

As well as enjoying excellent relationships with clients, the successful candidate will also need to develop and progress strong relationships with the company’s suppliers from DMCs to hotels, representation companies, trade associations and leading travel agents. From time to time you may also be required to brief PR companies and travel journalists/editors.

The role itself requires an ability to think proactively under pressure, be able to adapt to fast-moving and dynamic situations on the ground and above all, to be able to listen to, empathise with, and correctly interpret each client’s individual brief. We believe that cutting edge product knowledge is at the heart of an effective sales process, and therefore we invest time and money into travel & familiarization trips.

The successful candidate will likely be a graduate with good experience of tailoring and selling upmarket travel products and they must be able to demonstrate success at meeting and exceeding sales targets. They must also demonstrate a high level of understanding of the drivers that motivate a High Net Worth traveller to want to travel in the first place, as well as their priorities, concerns, preferences and requirements. Additional knowledge of how these can vary across the different source markets would also be helpful. They will be passionate about product development and strive to deliver impeccable client service and exceed client expectations. In addition, they will be financially and numerically competent with proven ability to correctly cost travel products in order that they meet or exceed Gross Profit targets.

An ability to write good copy in clear, expressive English is essential. Not all clients wish to speak via telephone and it is thus important that the sales process can continue via email or other electronic medium. In addition, key destination information and/or itinerary highlights will often be required by the Marketing Department for website or PR purposes.


A passion for experiential travel and a deep-rooted desire to sell luxury holidays.

  • Minimum 5 years in Travel.
  • Intelligent willingness to immerse yourself in the subject by reading all appropriate travel columns/luxury magazines.
  • Excellent writing skills and understanding of grammar.
  • Excellent sales skills, demonstrating a mature, empathetic sales approach and an ability to lead the sale.
  • Proven track record in selling product / managing logistics and demonstrating achievement of targets.
  • Good creative eye for photography.
  • Experience of travel to a variety of destinations.
  • Good numeracy skills and commercial flair.
  • Ability to communicate effectively from both a written and oral standpoint.
  • Proactive, creative character with high degree of initiative and resourcefulness.
  • Luxury brand experience is an advantage, though not essential.
  • Entrepreneurial ‘can do’ attitude.
  • Deep rooted and visceral customer service ethic.
  • Excellent interpersonal skills and team player.
  • Good working knowledge of a GDS (ideally Galileo).

We are seeking a highly motivated individual to deliver this brief. They must be enthusiastic about joining a dynamic and successful company and committed to playing a pivotal role within the business. They will also be entrepreneurial, flexible, trustworthy, reliable and happy to contribute in any way they can to the success of the company, irrespective of whether a particular request or course of actions fits exactly within their job description.

We offer above average remuneration and have an excellent bonus scheme. Our aim is always to offer an excellent career path to the right candidates. The role is full time and is based in the thriving Georgian Spa town of Cheltenham (fast becoming the cyber capital of the UK). Currently team members work in our large, open plan office on Tuesday-Thursday, and from home on Monday and Friday.

Further information and application

Please send your CV and cover letter to Katharine Landale at Bold New Recruitment, stating why you should be considered for this role. Please note any applications without a covering letter will be disregarded.

Thank you for your interest.

Clinical Psychologist/Counselling Psychologist and Clinical Lead

A rare opportunity for a trauma specialist to shape and evolve a new therapeutic service.

We are seeking a highly skilled and compassionate Clinical/Counselling Psychologist to take on the role of Clinical Lead for our new therapeutic pilot.

As a trauma specialist, you will have a unique opportunity to spearhead the development and evolution of this crucial service. Your responsibilities as the Clinical Lead will encompass designing and implementing evidence-based therapeutic interventions, coordinating a multidisciplinary team of professionals, and ensuring the highest standards of care are maintained. Additionally, you will have the chance to collaborate with external agencies and organisations to raise awareness and promote prevention efforts.

Our Aim

The internet has transformed many aspects of our daily lives for the better. But there is an inescapable darker side that must be acknowledged and tackled. Growing numbers of children and young people are being targeted by adult offenders through their phones and tablets and other digital devices to sexually abuse, groom, and exploit. Many believe it is the single biggest threat to today’s younger generation.

Whilst tech companies are working together to stop innocent young lives falling into the offenders’ traps, there is scant support available for those who sadly fall into their criminal clutches and suffer extreme trauma.

A national children’s charity, which has worked for 30 years supporting young victims of crime, is developing a new therapeutic service to tackle the harms caused by online sexual abuse and is looking for a trauma specialist to lead the work.

It is an extremely rare opportunity to join the organisation at the beginning of an exciting new phase of its development and lead what is expected to be a significant expansion of its therapeutic services.

Embrace has secured philanthropic funding to pilot the new service likely to be in the north of England with a planned national roll out to follow the pilot. The ambition is to reach as many young people as possible needing specialist help and support to recover from potentially life-changing trauma.

It is expected that referrals for the pilot service will initially come from participating safeguarding agencies (including police and schools) with self-referrals invited in later tranches of the roll-out.

This is a unique opportunity for the right candidate to make a real difference to children and young people suffering behind closed doors.

History and background of Embrace

Embrace Child Victims of Crime (Embrace) is the only national children’s charity that focuses solely on helping young people to recover from the effects of serious crime; tackling their trauma, helping them to rebuild their lives and move forward confidently.

With its roots in the criminal justice sector, Embrace was founded by police officers in Cheshire after the Warrington terrorist bomb in 1992 took the lives of two young boys. Quickly, the cause was taken up by police across the country and the charity Child Victims of Crime was established.

Today Embrace offers a range of trauma-informed and practical services for children, young people and families along with specialist counselling therapies for those suffering the most complex trauma. The charity reports that, sadly, they are seeing increased numbers of complex cases, with abuse and violence leading the reasons for referral. Many families blighted by crime are already in difficult economic circumstances.

The year ending 31 March 2023 was the charity’s most successful, having weathered the pandemic and having developed organically. Some  5,500 children and young people received support from Embrace and fundraising topped £800,000.

Working on the principle of the ‘right services at the right time’ and with the goal of providing tailored, bespoke support that meets the needs of individuals, Embrace is a lifeline for many children and young people unable to access the right kind of support services, or indeed any support at all.

Talking therapies – everything from an empathetic listening ear to trauma-focused cognitive behavioural therapy – are Embrace’s core services; with advice, guidance and cost-of-living support important complementary activities. These sit alongside our recovery services including the Embrace Toybank, family breaks, theme park days out and our Christmas/winter support packages provided by voluntary fundraising and our corporate partners.

The charity is registered with the Charity Commission as an Incorporated Charitable Organisation (ICO) with its HQ in Thorpe Wood, Peterborough, the base for the triage teams and child advocate case managers. With some in-house counsellors, the majority of counselling is carried out by associate therapists based across the country offering face to face, telephone or internet counselling.

Job description for Clinical Lead

  • Manage referrals to a new therapeutic service for children and young people who have experienced online abuse; this will include receiving and responding to referrals made online and by telephone
  • Conduct clinical assessments online and by telephone of children and families in order to determine the therapeutic intervention offered
  • Administer, score, interpret and apply findings of psychometric measures and other questionnaires
  • Develop initial formulations of clients’ presenting difficulties
  • Match children and families to appropriate therapist in the Embrace therapist network; liaise with children, families and therapists in order for therapy to commence
  • Help to identify and recruit new therapists for the network
  • Case management: conduct regular reviews with therapists regarding therapeutic progress and inform decisions about therapy including length and endings
  • Provide clinical support to therapists
  • Organise and facilitate group reflective practice and support sessions (and similar) for therapists
  • Liaise with other Embrace staff and project start-up team in order to ensure the smooth development and delivery of this new service
  • Refer to and work with other agencies as appropriate according to the mental health and other needs of children and families
  • Contribute to the development and delivery of training for therapists on the nature, dynamics and impact of online sexual abuse and promising and appropriate therapeutic approaches
  • Contribute to the development of a semi-structured set of psychoeducational and supportive sessions for parents and carers whose children have been sexually abused online or via technology
  • Audit and evaluate the effectiveness of the service by: administering and managing the administration of psychometric and other questionnaires; scoring and interpreting them; collating and communicating (including in reports) the findings
  • (Possible) Deliver therapy to children and families affected by online sexual abuse

Person specification

  • Qualification in Clinical or Counselling Psychology
  • Registration with the Health and Care Professions Council (HCPC)
  • Experience of assessment and therapeutic work with children and young people who have experienced abuse and trauma
  • Training, experience and skills in at least three psychological therapies evidenced or with promise in helping children recover from trauma and/or significant mental health difficulties such as eating disorders, self-harm, PTSD and depression
  • Experience and skill in developing and delivering training
  • Experience and skill in service evaluation and audit
  • Experience and skill in supporting other therapists
  • Skills in engaging distressed children who may be ambivalent about support
  • Ability to work independently
  • Experience and skill in working collaboratively with others

Key details

  • Term: 12 month fixed term initially with view to this being extended and the pilot rolled out nationwide if the pilot is successful
  • Hours: 40 hours a week: 10am – 6pm (there is some flexibility)
  • NEST Pension: Employer contribution 3%, Employee contribution 5%
  • Annual leave: 25 days + bank holidays (FTE)
  • Sickness Absence: Currently being reviewed.
  • Probation: 3 months
  • Salary range: £40,000- £60,000
  • Location: Remote working but the pilot is likely to be in the North of England with monthly travel to the head office in Peterborough. Expenses will be paid.


Further information and all applications through Katharine Landale at Bold New Recruitment. Please email your CV and a covering letter stating why you should be considered for this role to Katharine at Please note that any applications without a covering letter will be disregarded.

Thank you for your interest.