Helpline Triage Nurse

Triage Nurse for Helpline (Band 4 or above)
Mental Health and Addiction Support Provider 


Salary:
£30,000 d.o.e. plus telephone and laptop
Contract: Full time, permanent
Career Development: Supported and ongoing
Supervision: Supported and ongoing
Location: Remote working – all equipment provided
Travel: Occasional travel required
Reporting to: HR


About Us

We are a rapidly expanding provider of mental health and addiction support, partnering with companies and organisations that recognise the importance of their employees’ mental well-being. Our services connect our clients’ employees to a nationwide network of therapists, counsellors, and psychotherapists with many independent practitioners and partner organisations.

Our helpline is manned by fully trained Triage Nurses, offering immediate and exceptional support to those in need.

With over 25 years of experience in the mental health and addiction fields, our Founder has built a team that embodies professionalism, expertise, and discretion. Above all we are effective.


About The Role

 We are seeking an experienced Triage Nurse to manage and triage calls, emails, and texts. You will need to action, if appropriate, referrals to a suitable therapist via our Network of Counsellors or our Addiction Pathway.

Key Responsibilities

  • Answering and triaging calls, emails and texts via our telephone or email helplines.
  • Actioning, if appropriate, referrals to a suitable therapist via our Network of Counsellors.
  • Actioning, if appropriate, referrals utilising our Addiction Pathway. This may include sourcing in or out-patient rehabilitation and/or detoxification using our trusted partners.
  • Continually sourcing new therapists and services to collaborate with, and ensuring they comply with our due diligence processes.
  • Signposting appropriately to NHS crisis services or other external services on a needs-led basis, always putting the client’s needs first.
  • Understanding the service provision’s limitations and boundaries.
  • Accurate and immediate record-keeping and administration duties to support the job function as necessary.

Other General Responsibilities

  • Maintain professional qualifications, registers and continue professional development in accordance with good practice.
  • Participate in clinical supervision (company funded).
  • Stay updated with current government mental health policies and activities.
  • Adhere to our policies, procedures, and behavioural standards.
  • Collaborate with other team members where appropriate.

Key Objectives

  • Ensure client satisfaction.
  • Manageable total of calls taken.
  • Achieve successful client placements.
  • Complete the Preceptorship Programme within 6 months.
  • Meet additional objectives set during appraisals.


About You

Essential Skills

  • Expertise in assessing and triaging a diverse range of patients with addiction and/or mental health conditions.
  • Proficiency in signposting, managing risk and safeguarding.
  • Compassionate, empathetic, and non-judgmental approach.
  • Ability to handle sensitive issues with confidentiality.
  • Calm, tactful, and diplomatic demeanour.
  • Commitment to evidence-based and reflective practice.
  • High professional standards and effective communication skills.
  • Experience with diverse mental health conditions and addiction impacts.
  • Adaptable communication skills for diverse patient needs, including those with neurodiversity.

Qualifications and Training

  • Degree or equivalent experience in a relevant field.
  • Registration with appropriate body (NMC).
  • Knowledge of Mental Health Act (1983).
  • Experience of the Care Planning process.
  • Completion of mandatory and statutory training.
  • Willingness to learn new skills and improve professional standards.
  • Ability to advocate for patients.
  • IT literate, Microsoft 365, particularly Excel.


Application

All applications through Katharine Landale at Bold New Recruitment. Please send your CV and a covering letter stating why you should be considered for this role to Katharine Landale, katharine@boldnewrecruitment.co.uk.

Thank you.

 

Operations Manager

Operations Manager – The Leap 

Start November 2024

The Leap is searching for a full-time Operations Manager to deliver and develop their overseas team volunteering and adventure programmes.

The Leap is an award-winning volunteering and adventure company who specialise in life-enhancing team travel adventures which combine contribution, challenge, and fun. Our focus is on delivering responsible, sustainable travel experiences, which include projects which make a positive difference to the planet, leaving a legacy we can all be proud of.

This is a multi-logistical role combined with customer relations. It requires exceptional organisation, communication, and problem-solving skills as you navigate encouraging and supportive conversations with gap year students, parents, and overseas partners.

From pre-departure admin to monitoring the programmes whilst they are overseas, this is a multi-logistical role than requires you to be organised, assertive, and have excellent customer relations skills.

This person will mainly focus on operations but during quiet operational periods you will be required to help with sales and marketing, specifically helping increase sales on both the Gap and school expedition products.

Key Responsibilities

Predeparture

  • Liaising with overseas partners: to create, refine and review itineraries and risk assessments.
  • Managing the delivery and collation of the pre-departure admin.
  • Front of house relationship with clients and overseas partners, via zoom, email, and phone.
  • Directly responsible for all aspects of Gap and School expedition products.

In programme

  • Overseeing the delivery of the programme with leaders which will at times require fast problem solving and diplomatic conversations with students and parents – both written and verbal.
  • Dealing sensitively with any complaints or issues, with support from others, reaching a successful outcome for all parties (each member of staff holds the emergency 24/7 telephone usually 1 week a month including being on duty out of hours and at the weekend).
  • Weekly written reports to parents.

Key requirements

  • Organised, capable multi-tasker who can meet deadlines.
  • Fast, assertive, and diplomatic problem solving, with initiative.
  • Confident, empathic, diplomatic, and inspiring communication skills – building trust and excitement.
  • Leading a team to deliver robust and inspiring experiences.
  • The job entails a high degree of operational expertise, logistics, planning and attention to detail.
  • Creatively improving and implementing product changes.
  • Researching new product, building itineraries, and supporting marketing literature.
  • Sales and marketing experience, a self-starter to help increase sales in both Gap and school expedition products.
  • Ability to use Google docs and Microsoft 365.

Further Information

  • Base Salary: £35,000 – £38,000
  • Discretionary bonus £5,000
  • Pension, 3% contribution
  • Holiday: 20 days p.a. increased to 24 days after probation
  • Start date 1st November, 2024

Application

For further information and application please contact katharine@boldnewrecruitment.co.uk. Should you wish to apply for this role, please send your CV and covering letter to Katharine Landale at the email above stating why you should be considered for this position.

With a great many thanks for your interest in this role.

Trustee Treasurer

TRUSTEE TREASURER – THE CARTOON MUSEUM

About The Cartoon Museum

The Cartoon Museum in London champions cartoon and comic art, highlighting its value to culture and society and is dedicated to preserving the best of British cartoons, caricatures, comics and animation.

The museum houses a collection of over 6000 original cartoons and comics, and a library of over 8000 comics and books, documenting the history of British comics from the 18th century to the present day. The museum has a permanent exhibition and temporary exhibitions, a Learning Programme and events, a museum shop, a Friends’ Organisation and volunteers .

About the Role

We are looking for a voluntary Trustee Treasurer for the Cartoon Art Trust Limited.

In addition to the Charity’s standard requirements of being a Trustee, the Treasurer is required to carry out the following duties, ideally a qualified accountant or somebody with extensive experience:

  • Oversee the financial affairs of the organisation and ensure they are legal, constitutional and within accepted accounting practice.
  • Ensure proper records are kept and that effective financial procedures are in place.
  • Monitor and report on the financial health of the organisation.
  • Oversee the production of necessary financial reports/returns, accounts and audits.

Responsibilities

  • Chair the Finance and Audit Committee.
  • Liaise with relevant staff, committee members and/or volunteers to ensure the financial viability of the organisation.
  • Make fellow committee members aware of their financial obligations and take a lead in interpreting financial data to them.
  • Regularly report the financial position at committee meetings, 4 times per annum, (balance sheet, cash flow, fundraising performance etc).
  • Oversee the production of an annual budget and propose its adoption at the last meeting of the previous financial year.
  • Ensure proper records are kept and that effective financial procedures and controls are in place, ie:
  • Cheque/Bank signatories
  • Purchasing limits
  • Purchasing systems
  • Petty cash/ float
  • Salary payments
  • Pensions
  • PAYE and NI payments
  • Others as appropriate
  • Appraising the financial viability of plans, proposals and feasibility studies.
  • Lead on appointing and liaising with auditors/an independent examiner.
  • Lead Trustee for risk management ensuring that management and Trustees regularly review Risk Register.

Skills Requirements

  • Knowledge and experience of current and fundraising finance practice relevant to voluntary and community organisations.
  • Knowledge of bookkeeping and financial management (as necessary).
  • Good financial analysis skills.
  • Ability to communicate clearly.

Further Information

This role is voluntary and remote mainly with 4 meetings per year on site. One or two days per month maximum.

All applications should be sent with a CV and covering letter to Oliver Preston, Chairman of The Cartoon Museum by email, chair@cartoonmuseum.org. Thank you for your interest.

The Cartoon Museum: Charity name The Cartoon Art Trust Limited, regd. charity No. 327978, Company No. 2290220.

Studio Manager

About Us

K&H Design works with highly sophisticated private clients who share a love of design and appreciate the process required to achieve something utterly beautiful and totally personal in their home and projects in the UK and Internationally. The design process is supported by a high level of client service and communication and the busy, hard-working design team are supported by a well-oiled internal support system.

Being an entirely client-focused interior design studio, we provide original and refined design solutions.  Meticulous attention to detail and a thorough understanding of how people live are at the heart of all our projects. We collaborate with craftspeople and specialists to create elegant interiors that also work hard. Good communication with our clients and suppliers underpins all our work.

Katie Glaister founded the Interior Architectural and Interior Design practice K&H Design in 2015. Since then, it has grown exponentially, and has benefitted from a number of awards for its excellence.

Your role would be to act as the Studio Manager, driving the efficient running of the office and a busy team of ten people. There is also an important marketing/social media role as part of this position.

About You

To be successful in this role you must have a genuine desire to work as a Studio Manager for this thriving business.  You must be naturally house-proud, highly organized and able to encourage a team to follow your direction.

We think the position is suitable for anyone looking for their second or third job, with a keen interest in the design industry.

The position is for 4-5 days per week and whilst we can offer some flexibility on working hours we are ideally looking for an 8 hour day.

Essential Qualities

  • Excellent attention to detail;
  • Solid administration skills;
  • Understand the importance of confidentiality and discretion at all times;
  • Reliable and trustworthy;
  • The ability to priorities, multi-task and work under pressure;
  • Ability to build a strong network of contacts;
  • First-class organisational skills;
  • Excellent communication skills, both written and verbal;
  • Good numerical skills;
  • A high degree of accuracy;
  • A good knowledge of Word, Excel and InDesign;
  • A proactive attitude – the role will vary from week to week and the right candidate will be able to make the role their own and add increased value to the founder and the team;
  • A flexible approach – the role will mostly be normal working hours but it may be necessary to do some overtime at times of particular busyness;
  • Understands the necessity to work as part of a team;
  • High standards – house proud.

Studio Manager Responsibilities – (70%) 

  • Studio administration;
  • Daily maintenance of studio diary events and organisation of the day-to-day schedule;
  • Coordination of meetings, to include the consideration of and responsibility for ensuring all necessary arrangements are made;
  • Planning and coordination of travel programmes, to include booking flights, hotels, car transfers, and preparation of itineraries, whilst being ever mindful of budgets;
  • Put systems in place to ensure strong internal communication between the founder and the staff;
  • Some administrational support for the founder;
  • Responsible for all office subscriptions;
  • Online administration of all supplier accounts including Amazon, BT, software licenses, travel, office purchases etc;
  • Strong communication and relationship building with the designers and the finance manager;
  • The design team are your work family, we would look to you to drive the team spirit and to make sure that IT, printing, deliveries all work perfectly to take any unnecessary pressure away from them.
  • Managing office costs and budget – reporting in to founder and finance manager;
  • Stationery supplies and building strong supplier relations;
  • Overseeing the team staff entertainment budget and organising team social events, especially the Christmas party;
  • Manage the staff birthday diary;
  • Ownership of an office move – as and when this may happen;
  • Managing software licenses and computer equipment;
  • Managing insurance contracts;
  • Working knowledge of the project management software ‘Monday’ is welcome;
  • Maintaining comprehensive password spreadsheet;
  • Owning and keeping the studio ‘Bible’ up to date;

HR

  • HR –interfacing with our external HR consultants;
  • We outsource the bulk of the HR, however you will be the ‘in studio’ contact – the link between the team and the founder and the link between the founder/finance manager and external HR consultants;
  • Writing/updating recruitment advertisements;
  • Holding relationships with recruitment agents;
  • Knowledge of information on all employees and contractors;
  • Managing new starters;
  • Organising staff reviews, taking notes and circulating;
  • Dealing with staff queries;
  • Overseeing holiday requests, which are uploaded by staff onto online portal.
  • Updating contracts as required;
  • Owning HR folders.

Accounts

  • Working closely with the Finance Manager, forwarding receipts and generally assisting to keep accounts reconciled;
  • Combining all designer timesheets at the start of each week and issuing to Finance Manager who is responsible for client invoicing.

Social Media, Marketing and New Business – (30%)

This role is overseen by one of the designers, but we would like to make it a two-person role. We are therefore seeking a candidate who has the appropriate experience and interest.

  • Writing copy, selecting images and planning Instagram posts and reels;
  • Writing copy for quarterly newsletters, about K&H Design and No Straight Lines;
  • Inputting and updating data on our CRM;
  • As ever working in a joined up way with the design team to encourage them to contribute.

Further information and Application

Salary: £30,000 -£35,000 for a 5-day week – subject to skills and experience
Hours: 4/5 days per week, 8 hours per day
Holiday: 29 days including Bank Holidays. An extra day added per year.

To apply, please email Katharine Landale at Bold New Recruitment with your CV and a covering letter stating why you should be considered for this role. Any applications without a covering letter will be disregarded.  katharine@boldnewrecruitment.co.uk.

Thank you for your interest.

Estate, Property and Project Manager

About the Client

A rare 3 – 4 day a week opportunity for a combined Estate, Property and Project Manager to oversee a well respected team of staff and number of significant properties in both London and Gloucestershire. The family is very private, travel frequently and split their time between London and Gloucestershire.

The selected candidate will play a pivotal role as a key liaison for the family and their staff, ensuring the implementation of an efficient and sustainable operational structure within the private office. The preferred location for this role is Gloucestershire, with a weekly visit to London.

Reporting directly to our clients, the role will involve close collaboration and day-to-day coordination and implementation of their requirements.  This vacancy is unusual due to the scope of it and the responsibility involved; we are therefore looking for a candidate that is experienced in all aspects of the job.

Responsibilities

General Management

  • Oversee and take accountability for a comprehensive range of services, including property management, project management, and finance-related tasks such as bookkeeping, reporting, budgeting, and financial analysis.  This involves several properties, their gardens, staff, and all with differing services and contracts.

Operational Leadership

  • Supervise approximately 12 staff members, coordinate property management, and oversee all maintenance.
  • Serve as the primary contact for our clients with their internal staff acting as a bridge between the estate, household staff, and the principals.

Supplier Relations

  • Ensure value for money from a range of service providers and third parties.  Foster positive, long-term relationships with suppliers.  Negotiate contracts with property maintenance firms, utility providers, and external services such as aircraft.

Project Oversight

  • Supervise diverse projects, including major garden design endeavors, new construction or redevelopment projects, and property acquisitions.  Attend site meetings, liaise with various professionals (architects, builders, landscapers), and manage contracts and tenders.

Property Management

  • Manage property-related technologies to maintain high standards across all properties and the private office.

Candidate Profile

  • Integrity: Demonstrates trustworthiness, discretion, and integrity.  Willingness to go above and beyond is a defining trait.
  • Communication: Exhibits excellent interpersonal and communication skills.  Capable of interacting with diverse individuals and managing relationships at all levels.
  • Leadership and Project Management: Proven leadership and project management skills, including experience leading teams within defined budgets and timelines.
  • Practical Aptitude: Displays a practical understanding of household systems (plumbing, electrical) and garden systems (irrigation).  Able to troubleshoot effectively.
  • Organisation: Highly organised, responsive, and adept at prioritising tasks in fast-paced environments.
  • Problem-Solving: Demonstrates a proactive problem-solving approach, adaptability to challenges, and a high emotional intelligence.
  • Representation: Possesses sophistication and aesthetic sensibility akin to our clients.  Able to make decisions that align with their employers’ vision and values.
  • Collaboration: Build strong relationships within the family, neighboring parties, and existing teams.  Exude charisma and gravitas without ego.
  • Commercial Acumen: Display commercial awareness, negotiation skills, and budget management expertise. Strong financial understanding for budget oversight.
  • Initiative: Self-reliant with a “can-do” attitude. Exhibit initiative and a hands-on approach to all tasks.
  • Judgment and Professionalism: Demonstrates sound judgment, professionalism, and clear communication.

Further information

Salary: £65,000 – £85,000 pro rata (based on a 5 day week)
Part time: 3/4 days p.w.
Location: 2/3 days in Gloucestershire with the 3rd or 4th in London. No WFH
Pension: Standard
Transport: Use of a car whilst at work/for work purposes
Start: Immediate

Application

All applications through Katharine Landale at Bold New Recruitment.  Please email Katharine, katharine@boldnewrecruitment.co.uk with your CV and a covering letter stating why you should be considered for this role.  Any applications without a covering letter will be disregarded.

With many thanks for your interest.

EA to the Business Owners

Improving the Health, Wellbeing, and Lives of all Women

About Us

At Newson Health, we have a vision to improve the global health of women and those around them and to make menopause education, advice and treatment inclusive and accessible to everyone. Such is the scale of this challenge that we have a culture of moving at pace, innovating constantly and never being satisfied by the status quo.

Our Mission

Our vision will be achieved by us continuing to listen, educate, empower, and enable women to have choice and control over their support and wellbeing – they are at the heart of everything we do.​

Our approach is inclusive, innovative and informed by the latest scientific knowledge and research, as well as using our clinical expertise and experience to deliver the best personalised care. ​​

We provide access to support and information through our Balance app, website and weekly podcasts. We are leading the way in research, education and community support; we ensure perimenopausal and menopausal women are fully supported and informed.​

​​Our personalised approach ensures the right support is available when it is needed. We are striving to overcome barriers, taboos and inequalities in women’s health. We will do the right thing and believe in making a difference for women everywhere.

Your Role

The position of Executive Assistant is an integral part of Newson Health, providing excellent, high level time management and administrative support to the business owners; Dr. Louise Newson and Dr. Rebecca Lewis.

Your Responsibilities

  • First point of contact for Dr. Louise Newson and Dr. Rebecca Lewis for the rest of the business;
  • Effective co-ordination of complex diaries, including clinical diaries and multiple media requests;
  • Effective email inbox management;
  • Support for executive team meetings and administration including meeting schedules, agenda setting, report production and distribution, notes and ensuring actions are followed up;
  • Scheduling and administration for regular management meetings including notetaking and action trackers;
  • Information sharing across teams;
  • Travel and accommodation arrangements;
  • Liaising with clients, patients, suppliers, and staff;
  • Producing presentations and reports;
  • Establishing and maintaining an accurate document sharing and filing system;
  • Event planning and co-ordination for all events organised by or run by Dr. Louise Newson and Dr. Rebecca Lewis;
  • Occasional attendance for evening or weekend events;
  • Occasional travel may be required;
  • Identifying and implementation of process improvements for EA role;
  • Processing expenses, invoices and credit card reconciliation;
  • General administrative tasks – post, filing, dealing with telephone enquiries;
  • Provide holiday and absence cover for other Executive Assistants;
  • Assisting the wider business administration support team as required.

The above list of responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Qualifications and Necessary Skills

  • Significant administration experience at executive and senior management level;
  • Board experience would be an advantage;
  • Highly organised with a friendly and professional approach;
  • Ability to act as a proxy for line manager as required;
  • Ability to anticipate and fulfil requests;
  • Excellent communication skills, both written and verbal, with the ability to adapt writing style according to audience;
  • Ability to work positively and flexibly across a range of tasks simultaneously;
  • Computer literate;
  • Excellent diary and time management skills;
  • Ability to work independently;
  • Team player;
  • High level of confidentiality and discretion;
  • Understanding of GDPR.

Innovation

We do not stand still. We believe we can always improve and are always exploring and embracing new methods and approaches in order to overcome barriers, taboos and inequalities facing womens’ health.

We have a progressive approach, we welcome feedback on our performance, and we see it as an opportunity to improve. We are always open minded when it comes to trying new things and we are empowered to highlight better ways of working. We want to keep learning and we find ways to overcome barriers. We take responsibility for making things happen and view every day as an opportunity to progress.

Inclusivity

We know that everyone is unique and that our support needs to be personalised. We believe in accessibility for everyone regardless of their gender, race, the language they speak, their location or living situation. Support is open to not just women but their entire support network of friends, family, partners and colleagues.

We make everyone feel welcome and involve people as we know that no one person always knows best. We build strong relationships and nurture understanding by being warm and approachable, listening carefully to others and asking interested and relevant questions. We use language that is easily understood and ensure everyone is represented. We strive to make sure people are heard.

Integrity

We respect each other and women everywhere. By being open, honest and straightforward, we develop trusted relationships and we always do the right thing. We maintain the highest quality across every element of our work. We believe in making a difference for women everywhere.

We act on evidence and without bias. We share our knowledge and communicate clearly. We help our colleagues by ensuring they have all of the support and information that they need. We know that working as a team makes us stronger and we treat everyone as an equal with respect and empathy. When we say we will do something, we do it.

Further Information

  • Salary £30,000 – £38,000 d.o.e.
  • Full time in the office with WFH by agreement
  • Company pension
  • 25 days holiday

All applications via Katharine Landale at Bold New Recruitment. Please submit your CV and covering letter stating why you would a be good fit for this role to Katharine, katharine@boldnewrecruitment.co.uk.

Thank you for your interest.

 

Regional Manager – Latin America

About Us

Winner of the 2021 & 2022 Conde Nast Traveller ‘World’s Best Tour Operator’ award, Red Savannah is a luxury travel company established in 2011 by George Morgan-Grenville and a team of extraordinarily knowledgeable professionals, each with many years’ experience at the luxury end of the travel industry. Our address books are the best in the business – from Kings to Concierges – and we deliver only the most superlative life-changing travel experiences.

Beautifully planned private journeys across the Americas, the Indian sub-continent and Asia, ruggedly exciting African safaris, idyllic palm-fringed Indian Ocean islands, the most stunning portfolio of hand-picked Luxury Villas and Resorts in Europe and the Caribbean and an impressive fleet of Turkish Gullets – all delivered with charm, passion, integrity and style.

The Red Savannah experience strives to be authentic, substantial and intelligent. The aim has always been to bring back craftsmanship in order to create journeys of substance, without the glitz and over-hackneyed travel jargon. Every Travel Designer sells what they know and says what they think. No hogwash. No luxury- speak. Just up-to-date knowledge and an ability to listen to and interpret sophisticated needs. In 2020, the company won the prestigious ‘The Queen’s Award for Enterprise’. Quite simply, cutting edge travel redefined for the 21st century.

About You

Are you independently-minded with a passion for luxury experiential travel? We are looking for a dynamic and intelligent Travel Designer – Europe to join our fast-paced and fast-growing tailor-made travel team, based in the Cotswolds. The Red Savannah brand shines because of the people we employ. We have a specific brand DNA that requires team members to be confident, sophisticated self-starters, independent thinkers with excellent social skills and a well-developed sense of humour. We deal with many High Net Worth clients/celebrities and are therefore deadly serious about what we do – but we try and have fun doing it and there is a terrific team spirit across the business.

Roles and Responsibilities

For this specific role, we are looking for candidates with extensive experience of selling Latin America especially Antarctica, Argentina, Chile, Brazil, Peru, Ecuador and the Galapagos, Costa Rica & Mexico. Knowledge of Colombia, Bolivia, Guatemala, Panama, Belize and Cuba would also be an asset, but is not mandatory.

The Regional Manager – Latin America at Red Savannah is markedly different from most travel companies. We seek an experienced individual who would typically consider themself to be a ‘travel designer’ as opposed to a ‘sales consultant’. All of our team instinctively know how to turn an ordinary holiday into an extraordinary holiday and most importantly, every travel designer is responsible for the products they select, with the creative freedom to design itineraries and introduce new hotels and journeys to the company and its clients. Apart from making the job far more interesting than simply selling ‘off the shelf’ products, a sales role at Red Savannah offers enormous scope for individual growth within the industry from a career perspective.

As well as enjoying excellent relationships with clients, the successful candidate will also need to develop and progress strong relationships with the company’s suppliers from DMCs to hotels, representation companies, trade associations and leading travel agents. From time to time you may also be required to brief PR companies and travel journalists/editors.

The role itself requires an ability to think proactively under pressure, be able to adapt to fast-moving and dynamic situations on the ground and above all, to be able to listen to, empathise with, and correctly interpret each client’s individual brief. We believe that cutting edge product knowledge is at the heart of an effective sales process, and therefore we invest time and money into travel & familiarization trips.

The successful candidate will likely be a graduate with good experience of tailoring and selling upmarket travel products and they must be able to demonstrate success at meeting and exceeding sales targets. They must also demonstrate a high level of understanding of the drivers that motivate a High Net Worth traveller to want to travel in the first place, as well as their priorities, concerns, preferences and requirements. Additional knowledge of how these can vary across the different source markets would also be helpful. They will be passionate about product development and strive to deliver impeccable client service and exceed client expectations. In addition, they will be financially and numerically competent with proven ability to correctly cost travel products in order that they meet or exceed Gross Profit targets.

An ability to write good copy in clear, expressive English is essential. Not all clients wish to speak via telephone and it is thus important that the sales process can continue via email or other electronic medium. In addition, key destination information and/or itinerary highlights will often be required by the Marketing Department for website or PR purposes.

PREFERRED SKILLS

A passion for experiential travel and a deep-rooted desire to sell luxury holidays.

  • Minimum 5 years in Travel.
  • Intelligent willingness to immerse yourself in the subject by reading all appropriate travel columns/luxury magazines.
  • Excellent writing skills and understanding of grammar.
  • Excellent sales skills, demonstrating a mature, empathetic sales approach and an ability to lead the sale.
  • Proven track record in selling product / managing logistics and demonstrating achievement of targets.
  • Good creative eye for photography.
  • Experience of travel to a variety of destinations.
  • Good numeracy skills and commercial flair.
  • Ability to communicate effectively from both a written and oral standpoint.
  • Proactive, creative character with high degree of initiative and resourcefulness.
  • Luxury brand experience is an advantage, though not essential.
  • Entrepreneurial ‘can do’ attitude.
  • Deep rooted and visceral customer service ethic.
  • Excellent interpersonal skills and team player.
  • Good working knowledge of a GDS (ideally Galileo).

We are seeking a highly motivated individual to deliver this brief. They must be enthusiastic about joining a dynamic and successful company and committed to playing a pivotal role within the business. They will also be entrepreneurial, flexible, trustworthy, reliable and happy to contribute in any way they can to the success of the company, irrespective of whether a particular request or course of actions fits exactly within their job description.

We offer above average remuneration and have an excellent bonus scheme. Our aim is always to offer an excellent career path to the right candidates. The role is full time and is based in the thriving Georgian Spa town of Cheltenham (fast becoming the cyber capital of the UK). Currently team members work in our large, open plan office on Tuesday-Thursday, and from home on Monday and Friday.

Further information and application

Please send your CV and cover letter to Katharine Landale at Bold New Recruitment, katharine@boldnewrecruitment.co.uk stating why you should be considered for this role. Please note any applications without a covering letter will be disregarded.

Thank you for your interest.

EA to Rural Hospitality and Farming Business

About Us

We are a small hospitality and farm business situated near Holt, North Norfolk.

The hospitality side of the business hosts weddings, receptions and events in addition to holiday lets throughout the year.

The farm business comprises of grazing (which is tenanted) and arable (contracted) situated in an ANOB near the North Norfolk coast.  It is a beautiful and unspoilt area, and the business is busy and very much family orientated.

This is wonderful part-time role for an experienced, intelligent and energetic person.  We are looking for a confident, organised, discreet and efficient candidate to work as a right-hand person for a private individual, running their businesses.

Please contact us if you have experience of managing both personal and business administration, are proactive enough to sort out new systems, get to grips with existing ones and highlight areas that could be made more efficient.

The ideal candidate would work 8 hours a week, mainly remotely but at times coming to the office, when required.

A willingness to take on anything and enjoy admin are essential.  Our wonderful client is very busy and in their words ‘an ideal person would be a clone of me, but like doing admin’.  The latter is essential!

Responsibilities

  • Experience of booking system, Supercontrol, or similar essential.
  • Streamline existing bookkeeping systems, pay and send out invoices.  Experience of using Xero or similar accounting package and liaising with accountants.
  • Organising mailing lists so experience of Mailchimp beneficial.
  • Email organisation and gatekeeping, editing, filing and filtering.  Flagging issues that need immediate attention, dealing effectively with others, deleting those that are unnecessary and filing all comprehensively.
  • Property management and renovation.
  • Take on various household maintenance projects and IT issues.
  • Organisation of farm, holiday and event business enquiries and directing enquiries as appropriate.
  • Filing and general paperwork management. Implement new processes and streamline where possible.

Experience – essential

  • Must enjoy admin.
  • Basic bookkeeping understanding, use of Xero or similar.
  • Microsoft, particularly Excel and Word
  • Experience of website management, WordPress
  • Mailchimp or other
  • Experience in running all areas of personal and small business administration.
  • Strong administrative and organisations skills with the ability to multi task and keep calm.  Sometimes you will need to be able to react quickly and efficiently at short notice.
  • Ability to be flexible and re-prioritise near term assignments.
  • Strong positive communication skills including excellent written and spoken English.
  • Attention to detail and grammar essential.
  • Proactive, diplomatic, easy going and must enjoy what you do.
  • Team player.
  • Discreet and confidential.

Experience – not essential

  • Family Trust Management and Governance.
  • Rural agricultural business knowledge.
  • Interest in event management.
  • Experience in property maintenance.

Further Information

Salary: £250 p.w. for 8 hours.  Additional hours will be paid extra.
Location: Holt
Hours: 8 hours approximately a week, liable to change. Wfh and at the farm office as agreed.
Application: Via Katharine Landale, Bold New Recruitment. Please provide a CV with covering letter to Katharine Landale at Bold New Recruitment, katharine@boldnewrecruitment.co.uk.

Thank you for your interest.