Customer Relationship Specialist
About Us
Established in 1998, Mundy Veneer are purveyors of fine wood veneers and interior architectural surface materials. We have a passion for wood, coupled with a love of colour and exemplary design. We stock hundreds of types of species and are regarded as the leading supplier with the most in-depth knowledge of the veneer we sell.
About the Role
The main purpose of the role is to support all customers, architects, interior designers and contractors, through the end to end process of product selection and order management, using bespoke solutions and expert advice. Building and maintaining strong relationships and understanding the key drivers that enable the business to secure contracts from new and existing customers. Contributing to the business development is an essential part of the role.
Sales experience is essential and experience in design a nice to have. The role will be based in London, but for the first six months, training at the showroom in Wellington will be necessary for approximately 3 days a week. The other days you will be expected to work from home or from the showroom we will be opening in Central London in time. Accommodation and travel costs to/from Wellington Head Office will be covered.
Key responsibilities
- Developing long-lasting relationships with clients, understanding their requirements, and acting in their best interests to ensure high standards are met
- Providing a unique and bespoke service to each client, advising on the best products, and providing your specialist insight and guidance
- Working quickly to respond to inbound inquiries and supporting through to order
- Providing samples, quotes and sales orders ensuring a smooth sales order process
- Immerse yourself in the industry, learning everything there is to know about the products and services you can offer
- Assisting with projects and pulling together as a team in busy periods to ensure important, time-sensitive orders are met with care and accuracy
- Providing market analysis for future development
- Represent the company with site visits to customers, suppliers and at trade fairs
Key skills
- Established Sales experience
- Some knowledge and interest in the design world
- Strong communications skills
- Ability to secure good relationships at all levels, internally and externally
- Ability to execute and deliver the companies strategic goals
- Highly driven, motivated, ambitious, energetic
- Must be able to share ideas and projects in the pipeline with the team to ensure the best possible results
- Take instruction when necessary
- Adaptable and flexible in approach
Benefits
- A very attractive starting salary with regular reviews based on performance and annually
- Full training and support
- A truly welcoming and nurturing team who will all help you be the best you can be
- 32 days holiday (including BH) increasing with years service
- Travel and accommodation costs covered for visits to the Wellington Head Office
- Private Health Care (after 12 months service)
Further details and application
Location: 5 days a week London (WFH where appropriate)/Wellington Head Office (on site).
Hours: Monday to Friday 8:00 – 17:00, 5 days a week.
Type of Role: Permanent, full time.
Should you wish to apply, please send a covering letter and CV to Katharine Landale at Bold New Recruitment, katharine@boldnewrecruitment.co.uk stating why should be considered for this wonderful role.
We look forward to welcoming you to join the Mundy Veneer team.