Head of Triage

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The Head of Triage role offers an exceptional opportunity to join, grow and shape this expanding mental health service provider.  The role is full time, with set hours and predominantly WFH.

 

Who we are
Employers are increasingly realising that the workplace can be a stressful place, whether on the road, in the yard or at a desk and that investing in employee mental health is equally as important as supporting physical health.  We provide this independent mental health support.

Our core belief is that any business is only as good as the sum of its parts and therefore supporting staff in their mental health is essential to the well-being and success of the business.  We are proud to provide this extensive, independent and confidential service to companies, large or small, across the UK, to enable them to support their employees.

We mentally and emotionally support every part of the person’s recovery.  We are a private and confidential external organisation who handles all a company’s mental health requirements.

Our founder has spent 25 years involved in the mental health arena and all the other members of the team are equally experienced in the mental health sector.  The image of the company is therefore highly professional, experienced and confidential.

 

What we are looking for
As Head of Triage you will be the voice of our company and the first person a client speaks to when they contact our service.  It is vital you are professional, calm, and have had experience of taking telephone calls about situations that range in nature and severity. Professional empathy and organisational skills are key.  Additionally, experience in the mental health field, either within a similar organisation or charity, or as a counsellor is necessary for this role.

You should be enthusiastic, confident and experienced enough to deal with a range of people at every level of seniority, articulate, diplomatic and confidential, with a naturally positive outlook.  This role will be extremely varied, so flexibility is key.

You must be accurate, have excellent written English and be proactive in your approach.  The scope of the role will grow as the company expands and is therefore only for candidates keen to progress their career in a company which will become the market leader in the support we offer.

Above all, you must be trustworthy and discrete.  Confidentiality is key in this role.  Whilst you will be reporting to the CEO, you will have close interaction with the senior management team and other members of staff within the company.

 

Experience
Essential – previous experience as a counsellor, or working towards a Level 4 Diploma in Therapeutic Counselling.  Knowledge of mental health issues and experience of and an understanding of the issues that arise. An ability to talk on the telephone in a calm, professional, understanding manner and to remain considered and focussed throughout.  Keeping a professional approach at all times in line with our codes of conduct and an ability to adhere to our detailed protocols is also vital.  Good governance in how we operate is essential at all times.

Good to have –  previous experience in the mental health sector whether with BUPA or a similar organisation or with a charity such as Samaritans, Mind, Young Minds. Experience in staffing a national helpline would be helpful too.

 

Role and Reporting Lines

  • Role: Head of Triage
  • Reporting to: Clinical Lead and/or the Managing Director

 

Responsible for

  • Managing the helpline team, ensuring all members of the helpline team understand their roles and responsibilities.
  • Close communication with all clients ensuring all are informed and that all appropriate pathways and protocols are observed for their employees’ treatment.
  • Having the maturity to monitor their own mental health and boundaries. Supervision and mentoring of the candidate’s well being will be provided as part of the company’s package of support for this role.

 

Key Purposes and Tasks

  • Managing the 24 hour helpline department, including multiple lines for different clients and out of hours provision.
  • Answering calls to the helpline.
  • Sourcing appropriate therapists based on presentation of callers to the helpline, including referrals to residential rehabilitation where necessary.
  • Management of case files.
  • Expanding our existing national network of therapists
  • Working closely with the finance department to ensure timely payment of therapists (suppliers) and onward billing to customer organisations.

 

Key results/objectives

  • Client satisfaction
  • Manageable total number of calls taken
  • Successful placements
  • Line manager to conduct yearly appraisal

 

Please note

  • Our company expects the highest ethical standards from all those working with us in carrying out our business.
  • Due to the nature of the work we are involved with, established Codes of Conduct and official Referral Processes are of primary importance to us as part of our Governance. These will be covered in detailed during a handover period at the start of your employment with us.
  • All personnel working for us should exhibit the highest integrity. Everyone should act honestly, fairly and with transparency and should be loyal to our company in the conduct of their work.

 

Employment Details

  • Start: 1st June, 2021
  • Full time: WFH but with meetings in Hertfordshire and Gloucestershire so travel to these areas to meet the team will be necessary.
  • Compensation:
    • Salary of £30,000
    • Pension
    • Holiday entitlement: 25 days, plus bank/public holidays
    • Clinical supervision costs:  To be discussed and agreed upon on an individual and regular basis throughout the candidates employment

 

Application

  • All applications should be sent by email contact@boldnewworld.co.uk to Katharine Landale at Bold New World Recruitment with a CV and covering letter.
    contact@boldnewworld.co.uk. Please note we have a problem with the APPLY button above, so please email us directly instead.
  • 07778 774848

 

Thank you very much for your interest in this role.

Business Manager

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Who we are

The Country Food Trust is a national charity with rural roots that produces meals and donates them to people in need. We recently reached our target of one million meals in our first five years and are driving ahead with an ambitious plan for our next five.

We currently make two types of meal using pheasant: a casserole and a curry, which we’ve developed alongside top chefs to address the lack of protein in most food donated to food banks. Our meals don’t need to be refrigerated, can be eaten cold if needed, and have a long shelf life too, meaning that they can be given to anyone in food poverty needing a nutritious meal. We also deliver meat to charities who cook for people. We are currently looking at other exciting areas for expansion in our food production and have plans to grow our charity and build on the amazing success of our first four years. For more information see our website: www.thecountryfoodtrust.org

The charity currently has two employees: a CEO and a Relationships and Events Manager, as well as a fantastic network of the 50 Ambassadors (volunteers) who help the charity pursue its aims around the country.

 

What we’re looking for

We are looking for a dynamic, initiative-driven and superbly organised team player to help us out with managing the administration side of our charity. You’ll be confident enough to deal with a huge range of people at every level, articulate and diplomatic and with a naturally positive outlook. This is a very varied role, so you’ll be naturally flexible in your approach and happy to help out with anything from moving chairs to manning our stand at a country fair. As you’ll also be managing our day to day financial administration too, you’ll need a strong eye for detail and a process-driven brain. Finally, it’s imperative that you’re intuitive and a quick learner; confident to ask questions until you’ve understood something but then happy to go away and do it yourself.

We’re a very close-knit team, so it’s important that you’re totally reliable and trustworthy, and happy to be flexible where needed. As this is a home-based job you will be highly organised with a head for creating order, innovative and a real self-starter. As we’re such a small charity (but with grand ambitions!) you’ll have a real chance to shape this role into whatever you want it to be, so we’re looking for someone who’ll bring new and fresh ideas on how we can develop and improve our processes, with the wherewithal to put those improvements into action. We’re looking for an organisational dynamo; someone that can take an idea, go away and come back with a decisive plan.

We’d love it if you came from a charity background, but your skills and personality are the most important thing. What’s crucial is that you’ve had at least five years’ experience in a senior level administrative role.

 

Job Description

This role combines the administration of the charity, some operational, fundraising and communications support and managing our day to day financial processes.

It’s imperative that you’re strong in the whole Microsoft Office suite – Outlook, Teams, Word, Excel and PowerPoint. If you’ve worked with Xero, that’s a big advantage, and familiarity with Salesforce, Mailchimp and WordPress would also be a bonus, but not essential.

The role includes but is not limited to:

Administration

  • General administration – first point of contact for all supporters, donors and charities
  • Managing correspondence – answering enquiries emails or forwarding on to relevant parties, writing letters, collating reports as required, answering phone calls
  • Management of cloud-based filing system and paper filing for correspondence that gets sent to the office
  • Managing and updating the Salesforce database
  • Managing orders and distribution of food to charities, keeping track of stock in warehouses and own supply, creating delivery requests and cross-checking against proof of deliveries
  • Assisting with the organisation of events and attending where necessary
  • Keeping an inventory of all assets and property owned by the charity, ensuring an adequate supply of marketing material at all times
  • Arranging and managing all paperwork and details around quarterly Trustee meetings and management meetings, note taking and minute writing for these meetings (in person or via video conferencing)
  • Charities Commission compliance

Finance

  • Running our relationship with HMRC
  • Managing the day to day financial operations of the organisation using Xero, including:
    • Logging donations
    • Creating purchase orders
    • Creating and paying invoices
    • Creating receipts for payments or donations
    • Bank reconciliation
    • Logging gift aid

Fundraising support

  • Providing administrative support for fundraising and communications campaigns, such as logging donations and contacts and sending out emails or marketing materials
  • Managing fundraising platforms.

Any other duties that are reasonably required.

 

Further Information

The role is full-time, 35 hours per week and is home based, preferably with proximity either to London or the South West. It reports directly to the CEO. A full driving licence is required.

Salary: £28,000 – £32,000, depending on experience. A pension scheme is available.

The role is initially funded for a period of one year and will also be subject to the satisfactory completion of a 3-month probationary period.

 

How to apply

To apply, please send us your CV and a covering letter which includes the answers to the following questions (in no more than 200 words each):

Why are you our perfect candidate?

  • You have five different tasks to complete before the end of the day and it’s clear you won’t get them all done. How do you prioritise them and what do you do with the ones you won’t get to?
  • Describe your planning process – how do you organise your work and plan activity and what’s your reasoning behind it?
  • Give an example of a situation where you’ve had to use your initiative to solve a problem, and what the outcome was.
  • Tell us a recent mistake you made, what you did about it, how you fixed it and what the outcome was.

 

Please also answer this question within your cover letter:

Put these words in order of importance to you:

  • Planning
  • Creativity
  • Security
  • Recognition

Applications via the apply button above. Please include the phrase “Business Manager Application” in the subject line.