Regional Manager – Latin America

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About Us

Winner of the 2021 & 2022 Conde Nast Traveller ‘World’s Best Tour Operator’ award, Red Savannah is a luxury travel company established in 2011 by George Morgan-Grenville and a team of extraordinarily knowledgeable professionals, each with many years’ experience at the luxury end of the travel industry. Our address books are the best in the business – from Kings to Concierges – and we deliver only the most superlative life-changing travel experiences.

Beautifully planned private journeys across the Americas, the Indian sub-continent and Asia, ruggedly exciting African safaris, idyllic palm-fringed Indian Ocean islands, the most stunning portfolio of hand-picked Luxury Villas and Resorts in Europe and the Caribbean and an impressive fleet of Turkish Gullets – all delivered with charm, passion, integrity and style.

The Red Savannah experience strives to be authentic, substantial and intelligent. The aim has always been to bring back craftsmanship in order to create journeys of substance, without the glitz and over-hackneyed travel jargon. Every Travel Designer sells what they know and says what they think. No hogwash. No luxury- speak. Just up-to-date knowledge and an ability to listen to and interpret sophisticated needs. In 2020, the company won the prestigious ‘The Queen’s Award for Enterprise’. Quite simply, cutting edge travel redefined for the 21st century.

About You

Are you independently-minded with a passion for luxury experiential travel? We are looking for a dynamic and intelligent Travel Designer – Europe to join our fast-paced and fast-growing tailor-made travel team, based in the Cotswolds. The Red Savannah brand shines because of the people we employ. We have a specific brand DNA that requires team members to be confident, sophisticated self-starters, independent thinkers with excellent social skills and a well-developed sense of humour. We deal with many High Net Worth clients/celebrities and are therefore deadly serious about what we do – but we try and have fun doing it and there is a terrific team spirit across the business.

Roles and Responsibilities

For this specific role, we are looking for candidates with extensive experience of selling Latin America especially Antarctica, Argentina, Chile, Brazil, Peru, Ecuador and the Galapagos, Costa Rica & Mexico. Knowledge of Colombia, Bolivia, Guatemala, Panama, Belize and Cuba would also be an asset, but is not mandatory.

The Regional Manager – Latin America at Red Savannah is markedly different from most travel companies. We seek an experienced individual who would typically consider themself to be a ‘travel designer’ as opposed to a ‘sales consultant’. All of our team instinctively know how to turn an ordinary holiday into an extraordinary holiday and most importantly, every travel designer is responsible for the products they select, with the creative freedom to design itineraries and introduce new hotels and journeys to the company and its clients. Apart from making the job far more interesting than simply selling ‘off the shelf’ products, a sales role at Red Savannah offers enormous scope for individual growth within the industry from a career perspective.

As well as enjoying excellent relationships with clients, the successful candidate will also need to develop and progress strong relationships with the company’s suppliers from DMCs to hotels, representation companies, trade associations and leading travel agents. From time to time you may also be required to brief PR companies and travel journalists/editors.

The role itself requires an ability to think proactively under pressure, be able to adapt to fast-moving and dynamic situations on the ground and above all, to be able to listen to, empathise with, and correctly interpret each client’s individual brief. We believe that cutting edge product knowledge is at the heart of an effective sales process, and therefore we invest time and money into travel & familiarization trips.

The successful candidate will likely be a graduate with good experience of tailoring and selling upmarket travel products and they must be able to demonstrate success at meeting and exceeding sales targets. They must also demonstrate a high level of understanding of the drivers that motivate a High Net Worth traveller to want to travel in the first place, as well as their priorities, concerns, preferences and requirements. Additional knowledge of how these can vary across the different source markets would also be helpful. They will be passionate about product development and strive to deliver impeccable client service and exceed client expectations. In addition, they will be financially and numerically competent with proven ability to correctly cost travel products in order that they meet or exceed Gross Profit targets.

An ability to write good copy in clear, expressive English is essential. Not all clients wish to speak via telephone and it is thus important that the sales process can continue via email or other electronic medium. In addition, key destination information and/or itinerary highlights will often be required by the Marketing Department for website or PR purposes.

PREFERRED SKILLS

A passion for experiential travel and a deep-rooted desire to sell luxury holidays.

  • Minimum 5 years in Travel.
  • Intelligent willingness to immerse yourself in the subject by reading all appropriate travel columns/luxury magazines.
  • Excellent writing skills and understanding of grammar.
  • Excellent sales skills, demonstrating a mature, empathetic sales approach and an ability to lead the sale.
  • Proven track record in selling product / managing logistics and demonstrating achievement of targets.
  • Good creative eye for photography.
  • Experience of travel to a variety of destinations.
  • Good numeracy skills and commercial flair.
  • Ability to communicate effectively from both a written and oral standpoint.
  • Proactive, creative character with high degree of initiative and resourcefulness.
  • Luxury brand experience is an advantage, though not essential.
  • Entrepreneurial ‘can do’ attitude.
  • Deep rooted and visceral customer service ethic.
  • Excellent interpersonal skills and team player.
  • Good working knowledge of a GDS (ideally Galileo).

We are seeking a highly motivated individual to deliver this brief. They must be enthusiastic about joining a dynamic and successful company and committed to playing a pivotal role within the business. They will also be entrepreneurial, flexible, trustworthy, reliable and happy to contribute in any way they can to the success of the company, irrespective of whether a particular request or course of actions fits exactly within their job description.

We offer above average remuneration and have an excellent bonus scheme. Our aim is always to offer an excellent career path to the right candidates. The role is full time and is based in the thriving Georgian Spa town of Cheltenham (fast becoming the cyber capital of the UK). Currently team members work in our large, open plan office on Tuesday-Thursday, and from home on Monday and Friday.

Further information and application

Please send your CV and cover letter to Katharine Landale at Bold New Recruitment, katharine@boldnewrecruitment.co.uk stating why you should be considered for this role. Please note any applications without a covering letter will be disregarded.

Thank you for your interest.

Clinical Psychologist/Counselling Psychologist and Clinical Lead

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A rare opportunity for a trauma specialist to shape and evolve a new therapeutic service.

We are seeking a highly skilled and compassionate Clinical/Counselling Psychologist to take on the role of Clinical Lead for our new therapeutic pilot.

As a trauma specialist, you will have a unique opportunity to spearhead the development and evolution of this crucial service. Your responsibilities as the Clinical Lead will encompass designing and implementing evidence-based therapeutic interventions, coordinating a multidisciplinary team of professionals, and ensuring the highest standards of care are maintained. Additionally, you will have the chance to collaborate with external agencies and organisations to raise awareness and promote prevention efforts.

Our Aim

The internet has transformed many aspects of our daily lives for the better. But there is an inescapable darker side that must be acknowledged and tackled. Growing numbers of children and young people are being targeted by adult offenders through their phones and tablets and other digital devices to sexually abuse, groom, and exploit. Many believe it is the single biggest threat to today’s younger generation.

Whilst tech companies are working together to stop innocent young lives falling into the offenders’ traps, there is scant support available for those who sadly fall into their criminal clutches and suffer extreme trauma.

A national children’s charity, which has worked for 30 years supporting young victims of crime, is developing a new therapeutic service to tackle the harms caused by online sexual abuse and is looking for a trauma specialist to lead the work.

It is an extremely rare opportunity to join the organisation at the beginning of an exciting new phase of its development and lead what is expected to be a significant expansion of its therapeutic services.

Embrace has secured philanthropic funding to pilot the new service likely to be in the north of England with a planned national roll out to follow the pilot. The ambition is to reach as many young people as possible needing specialist help and support to recover from potentially life-changing trauma.

It is expected that referrals for the pilot service will initially come from participating safeguarding agencies (including police and schools) with self-referrals invited in later tranches of the roll-out.

This is a unique opportunity for the right candidate to make a real difference to children and young people suffering behind closed doors.

History and background of Embrace

Embrace Child Victims of Crime (Embrace) is the only national children’s charity that focuses solely on helping young people to recover from the effects of serious crime; tackling their trauma, helping them to rebuild their lives and move forward confidently.

With its roots in the criminal justice sector, Embrace was founded by police officers in Cheshire after the Warrington terrorist bomb in 1992 took the lives of two young boys. Quickly, the cause was taken up by police across the country and the charity Child Victims of Crime was established.

Today Embrace offers a range of trauma-informed and practical services for children, young people and families along with specialist counselling therapies for those suffering the most complex trauma. The charity reports that, sadly, they are seeing increased numbers of complex cases, with abuse and violence leading the reasons for referral. Many families blighted by crime are already in difficult economic circumstances.

The year ending 31 March 2023 was the charity’s most successful, having weathered the pandemic and having developed organically. Some  5,500 children and young people received support from Embrace and fundraising topped £800,000.

Working on the principle of the ‘right services at the right time’ and with the goal of providing tailored, bespoke support that meets the needs of individuals, Embrace is a lifeline for many children and young people unable to access the right kind of support services, or indeed any support at all.

Talking therapies – everything from an empathetic listening ear to trauma-focused cognitive behavioural therapy – are Embrace’s core services; with advice, guidance and cost-of-living support important complementary activities. These sit alongside our recovery services including the Embrace Toybank, family breaks, theme park days out and our Christmas/winter support packages provided by voluntary fundraising and our corporate partners.

The charity is registered with the Charity Commission as an Incorporated Charitable Organisation (ICO) with its HQ in Thorpe Wood, Peterborough, the base for the triage teams and child advocate case managers. With some in-house counsellors, the majority of counselling is carried out by associate therapists based across the country offering face to face, telephone or internet counselling.

Job description for Clinical Lead

  • Manage referrals to a new therapeutic service for children and young people who have experienced online abuse; this will include receiving and responding to referrals made online and by telephone
  • Conduct clinical assessments online and by telephone of children and families in order to determine the therapeutic intervention offered
  • Administer, score, interpret and apply findings of psychometric measures and other questionnaires
  • Develop initial formulations of clients’ presenting difficulties
  • Match children and families to appropriate therapist in the Embrace therapist network; liaise with children, families and therapists in order for therapy to commence
  • Help to identify and recruit new therapists for the network
  • Case management: conduct regular reviews with therapists regarding therapeutic progress and inform decisions about therapy including length and endings
  • Provide clinical support to therapists
  • Organise and facilitate group reflective practice and support sessions (and similar) for therapists
  • Liaise with other Embrace staff and project start-up team in order to ensure the smooth development and delivery of this new service
  • Refer to and work with other agencies as appropriate according to the mental health and other needs of children and families
  • Contribute to the development and delivery of training for therapists on the nature, dynamics and impact of online sexual abuse and promising and appropriate therapeutic approaches
  • Contribute to the development of a semi-structured set of psychoeducational and supportive sessions for parents and carers whose children have been sexually abused online or via technology
  • Audit and evaluate the effectiveness of the service by: administering and managing the administration of psychometric and other questionnaires; scoring and interpreting them; collating and communicating (including in reports) the findings
  • (Possible) Deliver therapy to children and families affected by online sexual abuse

Person specification

  • Qualification in Clinical or Counselling Psychology
  • Registration with the Health and Care Professions Council (HCPC)
  • Experience of assessment and therapeutic work with children and young people who have experienced abuse and trauma
  • Training, experience and skills in at least three psychological therapies evidenced or with promise in helping children recover from trauma and/or significant mental health difficulties such as eating disorders, self-harm, PTSD and depression
  • Experience and skill in developing and delivering training
  • Experience and skill in service evaluation and audit
  • Experience and skill in supporting other therapists
  • Skills in engaging distressed children who may be ambivalent about support
  • Ability to work independently
  • Experience and skill in working collaboratively with others

Key details

  • Term: 12 month fixed term initially with view to this being extended and the pilot rolled out nationwide if the pilot is successful
  • Hours: 40 hours a week: 10am – 6pm (there is some flexibility)
  • NEST Pension: Employer contribution 3%, Employee contribution 5%
  • Annual leave: 25 days + bank holidays (FTE)
  • Sickness Absence: Currently being reviewed.
  • Probation: 3 months
  • Salary range: £40,000- £60,000
  • Location: Remote working but the pilot is likely to be in the North of England with monthly travel to the head office in Peterborough. Expenses will be paid.

Application

Further information and all applications through Katharine Landale at Bold New Recruitment. Please email your CV and a covering letter stating why you should be considered for this role to Katharine at katharine@boldnewrecruitment.co.uk. Please note that any applications without a covering letter will be disregarded.

Thank you for your interest.

Access Support Officer

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About Harrow School

Harrow School is situated within a beautiful site in Harrow on the Hill, north west London, and is one of the best-known schools in the world, with around 840 boys in full time education at any one time. Prospective parents tend to remark on how much of a relaxed, community feel there is, which is why they like sending their sons to this school. It’s a vibrant, historic environment yet the staff are unpretentious and dedicated to providing a nurturing, happy and memorable experience for the boys.

The Access and Partnerships team is a part of Harrow’s Shaftesbury Enterprise charitable initiative, whose purpose is to improve the prospects of young people who face significant barriers to progress through transformative interventions including both educational and co-curricular opportunities in the borough of Harrow and further afield. You will join this small and friendly team at an exciting time of expansion, supporting their big aspirations for ever-increasing national outreach.

The Role

You will provide administration support in the team that offers opportunities for boys to study at Harrow who might not otherwise be able to afford an education without financial assistance. You will manage the department’s databases, liaise with parents to collate their financial information during the admissions process, build strong working relationships to conduct a smooth admissions process with other departments and create promotional materials to engage the boys and parents.

Skills

This is a great role for someone who is passionate about providing opportunities to young people that can change their lives for the better. You will have experience of working in a front-line, fast-paced workplace, with highly developed organisational skills so that you can plan and prioritise to meet deadlines. You will have a flair for providing a first-class, memorable customer service, using your excellent communication skills and calm, welcoming demeanour to ensure that colleagues, parents and boys have an optimum experience. You will have a strong creative streak to design marketing materials that promote the benefits of what Harrow can offer prospective pupils and will enjoy being a part of our vibrant, historic community.

Further information and benefits

  • 40 hours per week
  • Fixed term contract for 5 years
  • £32,000 p.a.
  • WFH at times by arrangement
  • Lunch and parking
  • Inclusion in Harrow School’s Pension Scheme
  • Use of the School’s sports facilities such as the swimming pool, gym, and running track
  • Subsidised membership of the tennis, golf, angling and social clubs.

Equality, diversity and inclusion are values that are important to us at Harrow. We believe in diversity of thought and actively welcome everyone regardless of their background to bring their valuable and relevant skills to our community.

The School is committed to safeguarding and promoting the welfare of children. All successful applicants must be willing to undergo enhanced child protection screening appropriate to the post, including checks with any past employer and the Disclosure and Barring Service, and it is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children. No member of staff will be able to start until these checks are complete and this process takes, on average, a month. Please plan accordingly.

Application

Through Katharine Landale at Bold New Recruitment, katharine@boldnewrecruitment.co.uk 07778 774848. Please send your CV plus a covering letter stating why you should be considered for this role.

Thank you for your interest.

Commercial Manager

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The Little Hay Co. is a dynamic, fast growing family business, set up 2 years ago. As Commercial Manager you will be joining a thriving company that is expanding quickly and your role will be pivotal to its future success.

This is an opportunity to be an early stage joiner to a dynamic team, carving your own path during an exciting business creation. There are no rules nor limits in your role, creativity and initiative are required. You must gel with the existing team. The Founder, Alexander Maddan, will be focused on guiding you, but will be running his original business during the working day.

With great scope for personal growth and learning, this is a real opportunity to create a new career path and realise your potential quickly.

About Us

The Little Hay Co. was set up following research into hay drying technology used in the European Alps and has been employed at scale on the farm in Oxfordshire. The Production Team are now confidently producing world class hay that is for sale to pets, packaged accordingly. The Commercial Manager will create the platform to link the well established Little Hay Co’s Production Team with the the Sales Team, the latter who are both web based and on the road. www.littlehayco.com.

About You

We are looking for a self starter with an appetite for growth as this role also offers a unique chance to learn success driven entrepreneurial skills from an experienced CEO.

You would need to have a positive, up-beat and charming personality, ability to communicate effectively at every level, be ruthlessly efficient, energetic and a good self starter. Additionally we need you to want to succeed and therefore ensure your role contributes to our overall success.  You would also have the get-up-and go to learn from the team and be proactive in every part of our business.

About the Role

The Commercial Manager will join a small team that currently cover production, administration/dispatch, purchasing, invoicing and general office business duties.

We are a family business and behave as such. With this in mind, it is essential that you are able to contribute to a cheerful, hard working and cohesive team. This is a wonderful opportunity to join our business, learn on the job and be part of our entrepreneurial story.

The office is in a beautiful setting on a farm and relatively remote. We are mindful of work/life balance and therefore have a flexible approach to hours, but the role is full time and a minimum of 3 days in the office is necessary. The offices are “farm offices’ but do have good services including air conditioning. Hours are flexible – we understand peoples out-of-work priorities.

 How what you do adds value

  • Create an efficient office operation that allows unfettered growth
  • Support the Sales Manager
  • Support the Production Team
  • Add your own initiative to the company

Key performance indicators

  • Contented customers
  • Contented third party stakeholders
  • Sales growth is thoroughly supported
  • Production is never hampered
  • Great despatch reliability

Requirements

  • General company administration
  • Manage the Administration Manager
  • Subject to experience, recruit and coordinate a social media employee
  • Liaise with the website contractor
  • Proactive approach in running an efficient and effective office
  • Invoice payment
  • Credit control, including collating accounts returns and submitting these to the third party Accountant
  • Oversee payroll via the third party Payroll Manager
  • Coordinate efficient despatch
  • Attend trade shows
  • Meet clients and provide tours of the hay facility
  • Monitor all matters concerning compliance via the third party Compliance Manager
  • Organise travel arrangements

What does success look like?

That The Little Hay Co. is known as the unsurpassed premium hay producer on the market with a reputation for politeness, but most of all efficiency. This combined with the Production, Sales and Administration teams all feeling excellently supported, the office running at peak efficiency.

Potential for on the job learning

You will be working with Alexander Maddan whose breadth of experience is extraordinary; he founded Agrivert, which over its 24 year history became a class leader in recycling organic waste and producing renewable energy, practising the circular economy, regenerative farming and carbon capture many years before the catchphrases were even invented. A FTSE100 company bought the operations business in 2018 but Agrivert has re-started, managing five Anaerobic Digestion (AD) plants in the UK and is half way through construction of perhaps the worlds most complex AD plant in Hong Kong.

Alexander is not afraid of a challenge and relishes entrepreneurial activity.  He has enjoyed sharing his experience and learnt-lessons with others and promoting talent throughout his businesses.

Further information

  • Full time
  • Salary: £35,000 – £45,000 doe
  • Discretionary bonus dependent typically 10% – 30% annual salary
  • 3 days minimum in the office in Oxfordshire, 2 WFH
  • Flexible hours accommodated
  • Dogs welcome, there are good walks on the farm
  • Start as soon as possible

Application

Via Katharine Landale, Bold New World Recruitment.  Please send your CV and a covering letter stating why you would be suitable for this role to contact@boldnewworld.co.uk. Further information please call 07778 74848.

Thank you for your interest.

Operations Manager

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Inspire tomorrow’s Global Citizens to lead positive global change

  • Competitive salary and benefits
  • Hybrid working from home and the Cirencester office
  • Excellent promotion opportunities in an expanding company, and join our Senior Management Team.
  • Exciting travel opportunities to the Himalayas, Borneo, East Africa, Central America, and Europe

Who are we?

After life-changing experiences working for the United Nations and International Red Cross overseas, Mark and Katharine set up Global Action to provide outstanding overseas trips for UK school students. Each delivers a unique Global Learning programme, empowering students to affect positive global change. We are now the UK’s leading provider of high-quality Global Learning programmes.

We engage young people in learning about poverty reduction, environmental issues and social justice through educational trips to: Nepal, the Indian Himalayas, Malaysian Borneo, Zanzibar Island, Costa Rica, Greece, and Switzerland.

Global Action is the only UK school trips company whose Directors have worked overseas for the UN at senior management level. We are a young, dynamic company based in Cirencester.

The Operations Manager Role

 Reporting to the Managing Director, you will lead our Operations team to deliver high quality school trips overseas. Your aim is quite simply to ensure our students and teachers have outstanding experiences.

Working both from the Cirencester office and remotely, your responsibilities will include:

  • To manage and mentor the Operations Team, to ensure all itineraries are deliverable, in-budget and of the highest quality to achieve our vision.This includes setting and oversight of the Operations Cycle.
    • Line manage the Operations Team and help support planning for two destinations. This includes supporting our in-country partners to organise all in-country logistical arrangements, with: project work, seminars with United Nations agencies and international NGOs, and outdoor activities such as mountain treks and snorkeling.
    • Supervise all customer operations processes, including participant and school leader correspondence, payments, webpages and workshop logistics
    • Help support some Global Learning Workshops, Leader’s Workshops, Parents’ Information Evenings, and Build Up Days
  • Advise and support the Manging Director in designing a new Global Learning Programme in synergy with our new marketing strategy
  • To oversee the selection and contracting of qualified Global Action Leaders
  • To develop and implement Safety Management Policy and Procedures
  • To oversee the 24hr back-up duty management system
  • To ensure groups have appropriate safety equipment and manage group equipment orders
  • To supervise medical screening for participants with our medical consultant
  • Ensure the Destination Managers complete the contracting and auditing with ground partners in good time prior to trip departures
  • Source and secure appropriate travel insurance policies at renewal

You will have responsibility for all Operational expenditure to keep within company budgets, and to strict safety standards.

For a dynamic individual proving successful results, there is a real opportunity to expand their responsibility within Global Action.

Attributes, Skills and Experience

Essential criteria

  • Proven experience in project management, planning and coordination, with excellent administration skills, including budget management and logistics
  • Self-confident with excellent communication skills – comfortable presenting to students or parents
  • Experience in managing Safety Management Systems
  • Excellent time management skills – ability to work to tight deadlines under own initiative without direct supervision, and with very good attention to detail.
  • Team player, happy to work in small business where everyone has to be ‘hands on’
  • Positive, flexible, and a proactive problem-solver
  • Passion for outdoor education, environmental protection, and international development
  • Willing to work some evenings, and travel as required (time off in lieu will be given)
  • Full UK Driving Licence and own car

Desired

  • Undergraduate degree (or equivalent professional experience)
  • Overseas expedition and/or volunteer experience in developing countries
  • Management experience with an expedition company or within the travel industry
  • Experience managing activities with school groups

Benefits

  • Salary: £30k – £40k d.o.e.
  • 22 days annual leave per year, plus extra holiday between Christmas and New Year
  • Personal development training courses, and overseas travel opportunities to set up new projects and fieldwork
  • Time off In Lieu (TOIL) Policy
  • Private healthcare and workplace pension

Closing date: 19 August 2022

Interviews: 25 & 26 August 2022

Start date:  28 September 2022 (or earlier if possible).

Please send your CV, with a cover letter clarifying why you want to work with us, and how you meet the above criteria, to Katharine Landale at Bold New World Recruitment, contact@boldnewworld.co.uk

Thank you for your interest in this role.

Villa Experience Planner | Luxury Villas

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Background

Are you independently-minded with a passion for luxury travel? We are looking for a dynamic and intelligent Villa Experience Planner to join our fast-paced and fast-growing Luxury Villas team, based in the Cotswolds. The Red Savannah brand shines because of the people we employ. We have a specific brand DNA that requires team members to be confident, sophisticated self-starters, independent thinkers with excellent social skills and a well-developed sense of humour. We deal with many High Net Worth clients/celebrities and are therefore deadly serious about what we do – but we try and have fun doing it and there is a terrific team spirit across the business.

About Us

Winner of the 2021 Conde Nast Traveller ‘World’s Best Tour Operator’ award, Red Savannah is a luxury travel company established in 2011 by George Morgan-Grenville and a team of extraordinarily knowledgeable professionals, each with many years’ experience at the luxury end of the travel industry. Our address books are the best in the business – from Kings to Concierges – and we deliver only the most superlative life-changing travel experiences. Beautifully planned private journeys across the Americas, the Indian sub- continent & Asia, ruggedly exciting African safaris, idyllic palm-fringed Indian Ocean islands, the most stunning portfolio of hand-picked Luxury Villas and Resorts in Europe & the Caribbean and an impressive fleet of Turkish Gulets – all delivered with charm, passion, integrity and style. The Red Savannah experience strives to be authentic, substantial and intelligent. The aim has always been to bring back craftsmanship in order to create journeys of substance, without the glitz and over-hackneyed travel jargon. Every Experience Planner sells what they know and says what they think. No hogwash. No luxury-speak. Just up-to-date knowledge and an ability to listen to and interpret sophisticated needs. In 2020, the company won the prestigious ‘The Queen’s Award for Enterprise’. Quite simply, cutting edge travel redefined for the 21st century.

About the Role

The successful candidate will be part of a tight-knit team selling luxury villa holidays predominantly in Italy, but occasionally in other European destinations such as Spain, France & Greece. You will use your destination knowledge and infectious enthusiasm to drive sales growth across Red Savannah’s cutting-edge luxury villa portfolio.

This role will require the necessary skills and personality to handle sales calls and respond to all enquiries with efficiency, accuracy, courtesy and excellent product knowledge (full training will be provided). The company operates to a high standard and fast turnaround of accurate quotations is an exciting part of a fast-paced role. Typically, backed by an Operations Executive, you will oversee bookings from the initial enquiry, to final documentation and post-trip follow-up, communicating effectively with the clients at every stage of their booking.

Communicating effectively and courteously with all the company’s suppliers, providing them with all the information they need about a booking and maintaining excellent relations with villa owners (often European) will be a prerequisite. An ability therefore, to speak a foreign European language often makes a significant difference in terms of completing a task successfully, although is not a pre- condition to securing this role.

Occasional travel to explore the destinations and properties featured will be necessary, including participation in pre-season villa inspection trips. Working with the Portfolio Development Manager, you may also be asked from time to time to research or source new properties to enhance the portfolio, in line with market demand. Close liaison with the Operations team is essential, not only in delivering a first-class client experience, but also in investigating and sourcing ancillary villa products, such as cooks, boats and guides. This may also include the research of local highlights including restaurants, wine estates and historic places of interest.

Contribution to web site content, social media, photography selection and PR, as well as other functions of the Marketing Department, will be required. The ability therefore to write good copy in clear, expressive English is essential.

In addition to being able to sell, you will need to demonstrate a proven ability to maintain accurate records, data entries & costings. You will also need to understand the importance of adhering to GDPR protocols while handling sensitive data and complete discretion will be required at all times.

The successful candidate will likely be a graduate with a high level of understanding of the drivers that motivate a High Net Worth traveller to want to travel in the first place, as well as their priorities, concerns, preferences and requirements. Additional knowledge of how these drivers can vary across the different source markets would also be helpful. You will need to possess enthusiasm, creativity and determination as dominant personal characteristics that will shape all of your professional activity, as well as underpin your sales techniques. Above all, you must be passionate about sales and will be able to demonstrate a solid track record of success, as well as possess the self-motivation to deliver impeccable results with a real flair for converting enquiries into sales.

Preferred Skills

  • A passion for experiential travel and a deep-rooted desire to be immersed in the world of Luxury Villas.
  • Excellent sales skills that provide you with the edge over others in terms of converting enquiries into bookings.
  • An excellent telephone manner that comes across as warm, friendly and professional.
  • Intelligent willingness to immerse yourself in the subject by reading all appropriate travel columns / luxury magazines.
  • Excellent writing skills and understanding of grammar.
  • Good creative eye for photography.
  • Good numeracy skills and commercial flair.
  • Ability to communicate effectively from both a written and oral standpoint.
  • Proactive, creative character with high degree of initiative and resourcefulness.
  • Luxury brand experience is an advantage, though not essential.
  • Entrepreneurial ‘can do’ attitude.
  • Deep rooted and visceral customer service ethic.
  • Excellent interpersonal skills and team player.
  • Full driving licence required and candidate must be willing and able to drive a left-hand drive rental car on European roads.

We are seeking a highly motivated individual to deliver this brief. You must be enthusiastic about joining a dynamic and successful company and committed to playing a pivotal role within the business. You will also be entrepreneurial, flexible, trustworthy, reliable and happy to contribute in any way you can to the success of the company, irrespective of whether a particular request or course of actions fits exactly within your job description.

We offer above average remuneration and have an excellent bonus scheme. Our aim is always to offer an excellent career path to the right candidates. The role is full time and is based in the thriving Georgian Spa town of Cheltenham (fast becoming the cyber capital of the UK). Currently team members work in our large, open plan office on Tuesday-Thursday, and from home on Monday & Friday. For London based or remote working, some visits to the main office will still be required.

Further Information

Location: Head office Cheltenham or London (possible small office in the future)
Cheltenham: WFH – Monday and Friday, Office – Tuesday to Thursday
London: WFH with regular visit to Cheltenham, days tbd. Initially three days/2 nights a week in Cheltenham (accommodation paid for) for the first month, thereafter one day every two weeks.
Salary: £35,000 – £45,000 pa + bonus (up to 20% of salary) d.o.e.
Holiday: 25 + bank holidays
Training: On the job
Travel: Autumn/Spring, visiting key properties in France and Balearics
Application: Contact Katharine Landale at Bold New World Recruitment with a CV and covering letter stating why you would be good in this role, contact@boldnewworld.co.uk, 07778 774848.

Thank you for your interest.