Commercial Director

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The Company

Invivo Healthcare is a leading microbiome company dedicated to improving human health and ecology through innovative microbiome testing, research and supplements. As a Certified B Corp, Invivo Healthcare upholds the highest standards of social and environmental performance, accountability, and transparency.

The Role
We are seeking an experienced commercial leader to contribute to our exciting and ambitious growth trajectory driven by our stellar and world leading microbiome science. The successful candidate will lead our commercial strategy, drive revenue growth, and expand our market presence. This role is pivotal in aligning our commercial activities with our mission of advancing human health and ecology through microbiome-centric solutions.

If you are a strategic thinker with the energy, ambition and foresight to implement ambitious ideas from concept to delivery, we would like to hear from you.

Key Responsibilities

Team Leadership

  • Inspire and motivate a team comprising marketing, sales and customer service ensuring coherence, collaboration and high performance.
  • Embrace and advocate for diversity, inclusion and a people first culture.
  • Model a coaching behaviour that is grounded on honest and objective feedback.
  • Provide clear guidance, set expectations and monitor deliverables versus stated company and departmental OKR’s.
  • As a key member of the senior leadership team provide support, ideas, challenge and energy to continuously improve organisational performance.
  • Identify and invest in the learning and professional development of your team.

Commercial Strategies

  • Design and execute coherent and differentiated commercial strategies that align to organisational goals, brand values and market needs.
  • Your appetite for success means that you are across customer needs, market trends using both data and insights to drive a competitive advantage. These elements will help inform future portfolio development.
  • Understand the nuances of delivering first class service to our existing customers whilst actively exploring attractive adjacencies to open new market opportunities.
  • Play a leading role in the development of existing commercial partner relationships and the acquisition of new ones to support future growth.
  • Deploy exiting systems and propose enhanced business intelligence activities that will ensure Invivo is at the forefront of customer engagement.
  • Translation of emerging and thrilling microbiome science into compelling value propositions for internal and external customers alike.

Financial Accountability

  • Accountable for the budgeting process within your functional teams.
  • Deliver both revenue growth and profitability in line with business expectations.
  • Coach and develop your teams to enhance financial literacy across the business.
  • Contribute to strategic planning, pricing and the development commercial models.

About You

Essential

  • Purpose driven and achievement through people development.
  • Proven success in a 2nd line commercial leadership role within the healthcare/nutrition sector.
  • Growth mindset with clear examples of creative problem solving.
  • Experience managing cross functionally.
  • Strong analytical skills, with the ability to interpret data and make data-driven decisions.
  • Assured and decisive.
  • Ability to operate effectively in uncertain and complex markets.
  • Real world experience of successfully launching new products to UK HCP’s.
  • Previous successful P&L responsibility.
  • Highly persuasive with the ability to build rapport and influence with and without authority.

Desirable

  • Successful experience of SME environment.
  • A bachelor’s degree or equivalent.
  • Clinical practitioner background.
  • Familiarity with microbiome biotechnology/trends and the UK market.
  • Home location commutable to Bristol and Stroud HQ.

Benefits

Join us for this exciting opportunity to showcase your commercial leadership expertise and contribute to our company’s growth during this pivotal phase of our transformation.

  • We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace that values individuals from all backgrounds.
  • We are dedicated to creating a compensation package that is inclusive, appealing to individuals from diverse backgrounds, and supports the well-being and personal growth of our employees.
  • We pride ourselves on our commitment to excellence, integrity, and continuous improvement.

Employment Details

  • Position: Commercial Director, part of the Senior Leadership Team.
  • Contract type: Full time/permanent.
  • Location: Hybrid role with time per week to be spent at our HQ in Stroud and some travel to our laboratory in Bristol or to customer sites.
  • Reporting to: Managing Director.
  • Start date: ASAP
  • Salary: Competitive d.o.e.
  • Benefits:
    • Company pension scheme 5% matched contribution.
    • 2 wellbeing days per year.
    • Private health insurance.
    • Executive bonus scheme (details t.b.c.).
    • Monthly wellbeing allowance.
    • 25 days holiday (plus additional day on your birthday after 1 year service).
    • Staff microbiome test and supplement allowance.

Further Information and Application

Further information please contact Katharine Landale at Bold New Recruitment, katharine@boldnewrecruitment.co.uk.

To apply please send a covering letter stating why you should be considered for this role, plus your CV to Katharine Landale at katharine@boldnewrecruitment.co.uk.

With many thanks for your interest in this role.

Regional Manager – Latin America

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About Us

Winner of the 2021 & 2022 Conde Nast Traveller ‘World’s Best Tour Operator’ award, Red Savannah is a luxury travel company established in 2011 by George Morgan-Grenville and a team of extraordinarily knowledgeable professionals, each with many years’ experience at the luxury end of the travel industry. Our address books are the best in the business – from Kings to Concierges – and we deliver only the most superlative life-changing travel experiences.

Beautifully planned private journeys across the Americas, the Indian sub-continent and Asia, ruggedly exciting African safaris, idyllic palm-fringed Indian Ocean islands, the most stunning portfolio of hand-picked Luxury Villas and Resorts in Europe and the Caribbean and an impressive fleet of Turkish Gullets – all delivered with charm, passion, integrity and style.

The Red Savannah experience strives to be authentic, substantial and intelligent. The aim has always been to bring back craftsmanship in order to create journeys of substance, without the glitz and over-hackneyed travel jargon. Every Travel Designer sells what they know and says what they think. No hogwash. No luxury- speak. Just up-to-date knowledge and an ability to listen to and interpret sophisticated needs. In 2020, the company won the prestigious ‘The Queen’s Award for Enterprise’. Quite simply, cutting edge travel redefined for the 21st century.

About You

Are you independently-minded with a passion for luxury experiential travel? We are looking for a dynamic and intelligent Travel Designer – Europe to join our fast-paced and fast-growing tailor-made travel team, based in the Cotswolds. The Red Savannah brand shines because of the people we employ. We have a specific brand DNA that requires team members to be confident, sophisticated self-starters, independent thinkers with excellent social skills and a well-developed sense of humour. We deal with many High Net Worth clients/celebrities and are therefore deadly serious about what we do – but we try and have fun doing it and there is a terrific team spirit across the business.

Roles and Responsibilities

For this specific role, we are looking for candidates with extensive experience of selling Latin America especially Antarctica, Argentina, Chile, Brazil, Peru, Ecuador and the Galapagos, Costa Rica & Mexico. Knowledge of Colombia, Bolivia, Guatemala, Panama, Belize and Cuba would also be an asset, but is not mandatory.

The Regional Manager – Latin America at Red Savannah is markedly different from most travel companies. We seek an experienced individual who would typically consider themself to be a ‘travel designer’ as opposed to a ‘sales consultant’. All of our team instinctively know how to turn an ordinary holiday into an extraordinary holiday and most importantly, every travel designer is responsible for the products they select, with the creative freedom to design itineraries and introduce new hotels and journeys to the company and its clients. Apart from making the job far more interesting than simply selling ‘off the shelf’ products, a sales role at Red Savannah offers enormous scope for individual growth within the industry from a career perspective.

As well as enjoying excellent relationships with clients, the successful candidate will also need to develop and progress strong relationships with the company’s suppliers from DMCs to hotels, representation companies, trade associations and leading travel agents. From time to time you may also be required to brief PR companies and travel journalists/editors.

The role itself requires an ability to think proactively under pressure, be able to adapt to fast-moving and dynamic situations on the ground and above all, to be able to listen to, empathise with, and correctly interpret each client’s individual brief. We believe that cutting edge product knowledge is at the heart of an effective sales process, and therefore we invest time and money into travel & familiarization trips.

The successful candidate will likely be a graduate with good experience of tailoring and selling upmarket travel products and they must be able to demonstrate success at meeting and exceeding sales targets. They must also demonstrate a high level of understanding of the drivers that motivate a High Net Worth traveller to want to travel in the first place, as well as their priorities, concerns, preferences and requirements. Additional knowledge of how these can vary across the different source markets would also be helpful. They will be passionate about product development and strive to deliver impeccable client service and exceed client expectations. In addition, they will be financially and numerically competent with proven ability to correctly cost travel products in order that they meet or exceed Gross Profit targets.

An ability to write good copy in clear, expressive English is essential. Not all clients wish to speak via telephone and it is thus important that the sales process can continue via email or other electronic medium. In addition, key destination information and/or itinerary highlights will often be required by the Marketing Department for website or PR purposes.

PREFERRED SKILLS

A passion for experiential travel and a deep-rooted desire to sell luxury holidays.

  • Minimum 5 years in Travel.
  • Intelligent willingness to immerse yourself in the subject by reading all appropriate travel columns/luxury magazines.
  • Excellent writing skills and understanding of grammar.
  • Excellent sales skills, demonstrating a mature, empathetic sales approach and an ability to lead the sale.
  • Proven track record in selling product / managing logistics and demonstrating achievement of targets.
  • Good creative eye for photography.
  • Experience of travel to a variety of destinations.
  • Good numeracy skills and commercial flair.
  • Ability to communicate effectively from both a written and oral standpoint.
  • Proactive, creative character with high degree of initiative and resourcefulness.
  • Luxury brand experience is an advantage, though not essential.
  • Entrepreneurial ‘can do’ attitude.
  • Deep rooted and visceral customer service ethic.
  • Excellent interpersonal skills and team player.
  • Good working knowledge of a GDS (ideally Galileo).

We are seeking a highly motivated individual to deliver this brief. They must be enthusiastic about joining a dynamic and successful company and committed to playing a pivotal role within the business. They will also be entrepreneurial, flexible, trustworthy, reliable and happy to contribute in any way they can to the success of the company, irrespective of whether a particular request or course of actions fits exactly within their job description.

We offer above average remuneration and have an excellent bonus scheme. Our aim is always to offer an excellent career path to the right candidates. The role is full time and is based in the thriving Georgian Spa town of Cheltenham (fast becoming the cyber capital of the UK). Currently team members work in our large, open plan office on Tuesday-Thursday, and from home on Monday and Friday.

Further information and application

Please send your CV and cover letter to Katharine Landale at Bold New Recruitment, katharine@boldnewrecruitment.co.uk stating why you should be considered for this role. Please note any applications without a covering letter will be disregarded.

Thank you for your interest.

Villa Experience Planner | Luxury Villas

Written by

Background

Are you independently-minded with a passion for luxury travel? We are looking for a dynamic and intelligent Villa Experience Planner to join our fast-paced and fast-growing Luxury Villas team, based in the Cotswolds. The Red Savannah brand shines because of the people we employ. We have a specific brand DNA that requires team members to be confident, sophisticated self-starters, independent thinkers with excellent social skills and a well-developed sense of humour. We deal with many High Net Worth clients/celebrities and are therefore deadly serious about what we do – but we try and have fun doing it and there is a terrific team spirit across the business.

About Us

Winner of the 2021 Conde Nast Traveller ‘World’s Best Tour Operator’ award, Red Savannah is a luxury travel company established in 2011 by George Morgan-Grenville and a team of extraordinarily knowledgeable professionals, each with many years’ experience at the luxury end of the travel industry. Our address books are the best in the business – from Kings to Concierges – and we deliver only the most superlative life-changing travel experiences. Beautifully planned private journeys across the Americas, the Indian sub- continent & Asia, ruggedly exciting African safaris, idyllic palm-fringed Indian Ocean islands, the most stunning portfolio of hand-picked Luxury Villas and Resorts in Europe & the Caribbean and an impressive fleet of Turkish Gulets – all delivered with charm, passion, integrity and style. The Red Savannah experience strives to be authentic, substantial and intelligent. The aim has always been to bring back craftsmanship in order to create journeys of substance, without the glitz and over-hackneyed travel jargon. Every Experience Planner sells what they know and says what they think. No hogwash. No luxury-speak. Just up-to-date knowledge and an ability to listen to and interpret sophisticated needs. In 2020, the company won the prestigious ‘The Queen’s Award for Enterprise’. Quite simply, cutting edge travel redefined for the 21st century.

About the Role

The successful candidate will be part of a tight-knit team selling luxury villa holidays predominantly in Italy, but occasionally in other European destinations such as Spain, France & Greece. You will use your destination knowledge and infectious enthusiasm to drive sales growth across Red Savannah’s cutting-edge luxury villa portfolio.

This role will require the necessary skills and personality to handle sales calls and respond to all enquiries with efficiency, accuracy, courtesy and excellent product knowledge (full training will be provided). The company operates to a high standard and fast turnaround of accurate quotations is an exciting part of a fast-paced role. Typically, backed by an Operations Executive, you will oversee bookings from the initial enquiry, to final documentation and post-trip follow-up, communicating effectively with the clients at every stage of their booking.

Communicating effectively and courteously with all the company’s suppliers, providing them with all the information they need about a booking and maintaining excellent relations with villa owners (often European) will be a prerequisite. An ability therefore, to speak a foreign European language often makes a significant difference in terms of completing a task successfully, although is not a pre- condition to securing this role.

Occasional travel to explore the destinations and properties featured will be necessary, including participation in pre-season villa inspection trips. Working with the Portfolio Development Manager, you may also be asked from time to time to research or source new properties to enhance the portfolio, in line with market demand. Close liaison with the Operations team is essential, not only in delivering a first-class client experience, but also in investigating and sourcing ancillary villa products, such as cooks, boats and guides. This may also include the research of local highlights including restaurants, wine estates and historic places of interest.

Contribution to web site content, social media, photography selection and PR, as well as other functions of the Marketing Department, will be required. The ability therefore to write good copy in clear, expressive English is essential.

In addition to being able to sell, you will need to demonstrate a proven ability to maintain accurate records, data entries & costings. You will also need to understand the importance of adhering to GDPR protocols while handling sensitive data and complete discretion will be required at all times.

The successful candidate will likely be a graduate with a high level of understanding of the drivers that motivate a High Net Worth traveller to want to travel in the first place, as well as their priorities, concerns, preferences and requirements. Additional knowledge of how these drivers can vary across the different source markets would also be helpful. You will need to possess enthusiasm, creativity and determination as dominant personal characteristics that will shape all of your professional activity, as well as underpin your sales techniques. Above all, you must be passionate about sales and will be able to demonstrate a solid track record of success, as well as possess the self-motivation to deliver impeccable results with a real flair for converting enquiries into sales.

Preferred Skills

  • A passion for experiential travel and a deep-rooted desire to be immersed in the world of Luxury Villas.
  • Excellent sales skills that provide you with the edge over others in terms of converting enquiries into bookings.
  • An excellent telephone manner that comes across as warm, friendly and professional.
  • Intelligent willingness to immerse yourself in the subject by reading all appropriate travel columns / luxury magazines.
  • Excellent writing skills and understanding of grammar.
  • Good creative eye for photography.
  • Good numeracy skills and commercial flair.
  • Ability to communicate effectively from both a written and oral standpoint.
  • Proactive, creative character with high degree of initiative and resourcefulness.
  • Luxury brand experience is an advantage, though not essential.
  • Entrepreneurial ‘can do’ attitude.
  • Deep rooted and visceral customer service ethic.
  • Excellent interpersonal skills and team player.
  • Full driving licence required and candidate must be willing and able to drive a left-hand drive rental car on European roads.

We are seeking a highly motivated individual to deliver this brief. You must be enthusiastic about joining a dynamic and successful company and committed to playing a pivotal role within the business. You will also be entrepreneurial, flexible, trustworthy, reliable and happy to contribute in any way you can to the success of the company, irrespective of whether a particular request or course of actions fits exactly within your job description.

We offer above average remuneration and have an excellent bonus scheme. Our aim is always to offer an excellent career path to the right candidates. The role is full time and is based in the thriving Georgian Spa town of Cheltenham (fast becoming the cyber capital of the UK). Currently team members work in our large, open plan office on Tuesday-Thursday, and from home on Monday & Friday. For London based or remote working, some visits to the main office will still be required.

Further Information

Location: Head office Cheltenham or London (possible small office in the future)
Cheltenham: WFH – Monday and Friday, Office – Tuesday to Thursday
London: WFH with regular visit to Cheltenham, days tbd. Initially three days/2 nights a week in Cheltenham (accommodation paid for) for the first month, thereafter one day every two weeks.
Salary: £35,000 – £45,000 pa + bonus (up to 20% of salary) d.o.e.
Holiday: 25 + bank holidays
Training: On the job
Travel: Autumn/Spring, visiting key properties in France and Balearics
Application: Contact Katharine Landale at Bold New World Recruitment with a CV and covering letter stating why you would be good in this role, contact@boldnewworld.co.uk, 07778 774848.

Thank you for your interest.