Operations Manager

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Operations Manager – The Leap 

Start November 2024

The Leap is searching for a full-time Operations Manager to deliver and develop their overseas team volunteering and adventure programmes.

The Leap is an award-winning volunteering and adventure company who specialise in life-enhancing team travel adventures which combine contribution, challenge, and fun. Our focus is on delivering responsible, sustainable travel experiences, which include projects which make a positive difference to the planet, leaving a legacy we can all be proud of.

This is a multi-logistical role combined with customer relations. It requires exceptional organisation, communication, and problem-solving skills as you navigate encouraging and supportive conversations with gap year students, parents, and overseas partners.

From pre-departure admin to monitoring the programmes whilst they are overseas, this is a multi-logistical role than requires you to be organised, assertive, and have excellent customer relations skills.

This person will mainly focus on operations but during quiet operational periods you will be required to help with sales and marketing, specifically helping increase sales on both the Gap and school expedition products.

Key Responsibilities

Predeparture

  • Liaising with overseas partners: to create, refine and review itineraries and risk assessments.
  • Managing the delivery and collation of the pre-departure admin.
  • Front of house relationship with clients and overseas partners, via zoom, email, and phone.
  • Directly responsible for all aspects of Gap and School expedition products.

In programme

  • Overseeing the delivery of the programme with leaders which will at times require fast problem solving and diplomatic conversations with students and parents – both written and verbal.
  • Dealing sensitively with any complaints or issues, with support from others, reaching a successful outcome for all parties (each member of staff holds the emergency 24/7 telephone usually 1 week a month including being on duty out of hours and at the weekend).
  • Weekly written reports to parents.

Key requirements

  • Organised, capable multi-tasker who can meet deadlines.
  • Fast, assertive, and diplomatic problem solving, with initiative.
  • Confident, empathic, diplomatic, and inspiring communication skills – building trust and excitement.
  • Leading a team to deliver robust and inspiring experiences.
  • The job entails a high degree of operational expertise, logistics, planning and attention to detail.
  • Creatively improving and implementing product changes.
  • Researching new product, building itineraries, and supporting marketing literature.
  • Sales and marketing experience, a self-starter to help increase sales in both Gap and school expedition products.
  • Ability to use Google docs and Microsoft 365.

Further Information

  • Base Salary: £35,000 – £38,000
  • Discretionary bonus £5,000
  • Pension, 3% contribution
  • Holiday: 20 days p.a. increased to 24 days after probation
  • Start date 1st November, 2024

Application

For further information and application please contact katharine@boldnewrecruitment.co.uk. Should you wish to apply for this role, please send your CV and covering letter to Katharine Landale at the email above stating why you should be considered for this position.

With a great many thanks for your interest in this role.

Flights and Logistics Coordinator

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Flights & Logistics Coordinator

Who are we?

After life-changing experiences working for the United Nations and International Red Cross overseas, Mark and Katharine set up Global Action to provide outstanding overseas trips for UK school students. Each delivers a unique Global Learning programme, empowering students to affect positive global change. We are now the UK’s leading provider of high-quality Global Learning programmes.

We engage young people in learning about poverty reduction, environmental issues and social justice through educational trips to: Nepal, the Indian Himalayas, Malaysian Borneo, Zanzibar Island, Costa Rica, Greece, and Switzerland.

Global Action is the only UK school trips company whose Directors have worked overseas for the UN at senior management level. We are a young, dynamic company based in Cirencester.

The Flights & Logistics Coordinator Role

The Flights & Logistics Coordinator will take responsibility for our flight procurement process, building on the current approach and adding expertise and efficiency to meet quality and financial targets.

Working both from the Cirencester office and remotely, you will liaise with colleagues and our partners to meet requirements for our group trips. The majority of these trips will be in the UK summer, but you will also be required to manage parallel cycles for a minority of trips that occur at other points in the year. We use flight consolidation companies to source our options so relationship management, diplomacy and negotiation skills will be vital.

You will also be responsible for procurement of group equipment on an annual basis. We provide our groups with comprehensive first aid kits, safety equipment, t-shirts, Global Learning Journals etc. Once procured, you will lead stock management and a system of distribution and returns, engaging with our clients, partners and Global Action colleagues.

This role will require strong prioritisation, negotiation and planning skills. The ideal candidate will have experience managing both procurement process and partnership management.

You will have responsibility for all Operational expenditure to keep within company budgets. For a dynamic individual proving successful results, there is a real opportunity to expand their responsibility within Global Action.

Responsibilities

Flight procurement and administration (70%):

  • Lead the procurement process for flights for all group trips.
  • Meet agreed budget targets and contribute to the budget forecasting process.
  • Maintain positive and professional relationships with our flight provider partners.
  • Liaise with colleagues to ensure accurate and timely decision making.
  • Lead on invoice payment, ticketing obligations and passenger list admin.
  • Liaise with partners and insurance providers to claim for delays or cancellations.
  • Quarterly data and financial reporting to meet ATOL requirements.

Group equipment procurement and logistics (15%):

  • Lead the procurement process for group equipment such as t-shirts, learning journals, first aid kit items and safety equipment.
  • Maintain the equipment stock levels and manage distribution/returns for each trip.

Operations planning and delivery (10%):

  • Liaise with colleagues to ensure smooth planning and delivery of the operations cycle.
  • Support the wider team to provide high quality customer support via phone calls, emails etc especially in the final weeks before departures.

Other responsibilities (5%)

  • Represent Global Action at industry events and meetings.
  • Other administration tasks as required such as payment processing, participant data administration and contracting.

Attributes, Skills and Experience

Essential:

  • Experience in market analysis, purchasing, negotiation and meeting budgetary targets
  • Excellent time management skills – ability to work to tight deadlines without direct supervision.
  • Team player, happy to work in small business where everyone has to be ‘hands on’
  • Positive, flexible, and a proactive problem-solver
  • Prior experience with an expedition company or within the travel industry
  • Excellent administration skills and attention to detail

Desirable:

  • Confident working remotely as part of a team using MS365 tools
  • Experience working collaboratively with CRM software
  • Experience researching and negotiating exclusive discounts

Benefits:

  • Full or part time (3 days minimum)
  • £30,000 (Pro-rata FTE), (including annual bonus of approx £3,000)
  • Hybrid working from home and the Cirencester office, would need to be in the office at least once every 3 weeks.
  • Member of the Operations Team, reporting to the Operations Director
  • Excellent promotion opportunities in an expanding company
  • Personal development training courses, and overseas travel opportunities
  • Annual Bonus on meeting agreed KPIs
  • Time off In Lieu (TOIL) Policy
  • Private healthcare and workplace pension

Application

Closing date: Wednesday 31st January 2024
Interviews: w/c 12th February
Start date:  April 2024

Please send your CV, along with a cover letter stating why you would be a good fit for this role, to Katharine Landale at Bold New Recruitment, katharine@boldnewrecruitment.co.uk

With many thanks for your interest.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Estate, Property and Project Manager

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About the Client

A rare 3 – 4 day a week opportunity for a combined Estate, Property and Project Manager to oversee a well respected team of staff and number of significant properties in both London and Gloucestershire. The family is very private, travel frequently and split their time between London and Gloucestershire.

The selected candidate will play a pivotal role as a key liaison for the family and their staff, ensuring the implementation of an efficient and sustainable operational structure within the private office. The preferred location for this role is Gloucestershire, with a weekly visit to London.

Reporting directly to our clients, the role will involve close collaboration and day-to-day coordination and implementation of their requirements.  This vacancy is unusual due to the scope of it and the responsibility involved; we are therefore looking for a candidate that is experienced in all aspects of the job.

Responsibilities

General Management

  • Oversee and take accountability for a comprehensive range of services, including property management, project management, and finance-related tasks such as bookkeeping, reporting, budgeting, and financial analysis.  This involves several properties, their gardens, staff, and all with differing services and contracts.

Operational Leadership

  • Supervise approximately 12 staff members, coordinate property management, and oversee all maintenance.
  • Serve as the primary contact for our clients with their internal staff acting as a bridge between the estate, household staff, and the principals.

Supplier Relations

  • Ensure value for money from a range of service providers and third parties.  Foster positive, long-term relationships with suppliers.  Negotiate contracts with property maintenance firms, utility providers, and external services such as aircraft.

Project Oversight

  • Supervise diverse projects, including major garden design endeavors, new construction or redevelopment projects, and property acquisitions.  Attend site meetings, liaise with various professionals (architects, builders, landscapers), and manage contracts and tenders.

Property Management

  • Manage property-related technologies to maintain high standards across all properties and the private office.

Candidate Profile

  • Integrity: Demonstrates trustworthiness, discretion, and integrity.  Willingness to go above and beyond is a defining trait.
  • Communication: Exhibits excellent interpersonal and communication skills.  Capable of interacting with diverse individuals and managing relationships at all levels.
  • Leadership and Project Management: Proven leadership and project management skills, including experience leading teams within defined budgets and timelines.
  • Practical Aptitude: Displays a practical understanding of household systems (plumbing, electrical) and garden systems (irrigation).  Able to troubleshoot effectively.
  • Organisation: Highly organised, responsive, and adept at prioritising tasks in fast-paced environments.
  • Problem-Solving: Demonstrates a proactive problem-solving approach, adaptability to challenges, and a high emotional intelligence.
  • Representation: Possesses sophistication and aesthetic sensibility akin to our clients.  Able to make decisions that align with their employers’ vision and values.
  • Collaboration: Build strong relationships within the family, neighboring parties, and existing teams.  Exude charisma and gravitas without ego.
  • Commercial Acumen: Display commercial awareness, negotiation skills, and budget management expertise. Strong financial understanding for budget oversight.
  • Initiative: Self-reliant with a “can-do” attitude. Exhibit initiative and a hands-on approach to all tasks.
  • Judgment and Professionalism: Demonstrates sound judgment, professionalism, and clear communication.

Further information

Salary: £65,000 – £85,000 pro rata (based on a 5 day week)
Part time: 3/4 days p.w.
Location: 2/3 days in Gloucestershire with the 3rd or 4th in London. No WFH
Pension: Standard
Transport: Use of a car whilst at work/for work purposes
Start: Immediate

Application

All applications through Katharine Landale at Bold New Recruitment.  Please email Katharine, katharine@boldnewrecruitment.co.uk with your CV and a covering letter stating why you should be considered for this role.  Any applications without a covering letter will be disregarded.

With many thanks for your interest.

Virtual Business Manager and PA

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About Daphne Becket Architects

Daphne is a respected architect with 30 years’ experience working on restoration, refurbishment, landscaping, design and consultation internationally.  Becket Architects’ wide range of projects geographically span the UK, Greece, Switzerland, Indonesia and the USA.  Daphne has received a number of awards for her work including the Europa Nostra Award ‘For outstanding achievements in the conservation, enhancement and adaptation to new uses, of European Architectural Heritage‘ in 2012 and ‘The Best in Heritage‘ in 2013.  Additionally, Daphne’s unique specialist knowledge is Greek planning legislation, and her work both as a consultant and architect in this arena is much in demand and this work is predominantly in Greece.  With such a full workbook Daphne is now so busy that administration support is vital.

We are searching for a candidate to take over the entire administration and management of Daphne’s business and private projects enabling her to concentrate on her numerous current projects, free her to take on new projects and start marketing to potential clients in the future. The role is varied, interesting and a wonderful opportunity to shape this company and secure Daphne’s business base in the UK.

Job Specifications – Daphne Becket Architects

Organise the business administration of the office and set up and run all administration systems required.  Duties to include:

  • Set up the virtual office in the UK
  • Diary management including a daily ‘to do’ list
  • Manage and liaise with new and existing client enquiries
  • Marketing the business to include website and social media account creation
  • Bookkeeping
    • Invoicing clients
    • Tracking expenses and payments
  • Run the administration of the business and office
    • Accounts
    • Clients
  • Research and set up CRM, accountancy and other administration systems

Job Specifications – Personal

  • Take over the administration of securing Daphne’s settled status in the UK (post Brexit complications)
  • Organise the administration involved in Daphne’s daughter’s UK and Irish citizenship
  • Reacquaint Daphne with HMRC
  • Take over rental and administration of Athens flat and beach house on the Greek coast
  • Fundraise for an archivist to work on her family archive
  • Oversee publication and copyright of Daphne’s great uncle’s book
  • Organise an exhibition of Father’s photographs

The ideal candidate would be robust, confident with experience of setting up and running a small but busy business. They should be a self starter, proactive, think on their feet, be self reliant and enthusiastic.

Ideally the candidate should also have experience of website creation, social media and expenses software. A working knowledge of the Greek language would be a bonus but not a deal breaker.

 

Further information:
Hours: 16 hours a week, either as two days or by mutual weekly arrangement
Location: Work virtually with once weekly meetings in London/Gloucestershire, and virtually when Daphne is abroad
Salary: Self Employed, £25 p.h.
Application:  Please send a CV with covering letter to Katharine Landale, Bold New World Recruitment at contact@boldnewworld.co.uk

Head of Triage

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The Head of Triage role offers an exceptional opportunity to join, grow and shape this expanding mental health service provider.  The role is full time, with set hours and predominantly WFH.

 

Who we are
Employers are increasingly realising that the workplace can be a stressful place, whether on the road, in the yard or at a desk and that investing in employee mental health is equally as important as supporting physical health.  We provide this independent mental health support.

Our core belief is that any business is only as good as the sum of its parts and therefore supporting staff in their mental health is essential to the well-being and success of the business.  We are proud to provide this extensive, independent and confidential service to companies, large or small, across the UK, to enable them to support their employees.

We mentally and emotionally support every part of the person’s recovery.  We are a private and confidential external organisation who handles all a company’s mental health requirements.

Our founder has spent 25 years involved in the mental health arena and all the other members of the team are equally experienced in the mental health sector.  The image of the company is therefore highly professional, experienced and confidential.

 

What we are looking for
As Head of Triage you will be the voice of our company and the first person a client speaks to when they contact our service.  It is vital you are professional, calm, and have had experience of taking telephone calls about situations that range in nature and severity. Professional empathy and organisational skills are key.  Additionally, experience in the mental health field, either within a similar organisation or charity, or as a counsellor is necessary for this role.

You should be enthusiastic, confident and experienced enough to deal with a range of people at every level of seniority, articulate, diplomatic and confidential, with a naturally positive outlook.  This role will be extremely varied, so flexibility is key.

You must be accurate, have excellent written English and be proactive in your approach.  The scope of the role will grow as the company expands and is therefore only for candidates keen to progress their career in a company which will become the market leader in the support we offer.

Above all, you must be trustworthy and discrete.  Confidentiality is key in this role.  Whilst you will be reporting to the CEO, you will have close interaction with the senior management team and other members of staff within the company.

 

Experience
Essential – previous experience as a counsellor, or working towards a Level 4 Diploma in Therapeutic Counselling.  Knowledge of mental health issues and experience of and an understanding of the issues that arise. An ability to talk on the telephone in a calm, professional, understanding manner and to remain considered and focussed throughout.  Keeping a professional approach at all times in line with our codes of conduct and an ability to adhere to our detailed protocols is also vital.  Good governance in how we operate is essential at all times.

Good to have –  previous experience in the mental health sector whether with BUPA or a similar organisation or with a charity such as Samaritans, Mind, Young Minds. Experience in staffing a national helpline would be helpful too.

 

Role and Reporting Lines

  • Role: Head of Triage
  • Reporting to: Clinical Lead and/or the Managing Director

 

Responsible for

  • Managing the helpline team, ensuring all members of the helpline team understand their roles and responsibilities.
  • Close communication with all clients ensuring all are informed and that all appropriate pathways and protocols are observed for their employees’ treatment.
  • Having the maturity to monitor their own mental health and boundaries. Supervision and mentoring of the candidate’s well being will be provided as part of the company’s package of support for this role.

 

Key Purposes and Tasks

  • Managing the 24 hour helpline department, including multiple lines for different clients and out of hours provision.
  • Answering calls to the helpline.
  • Sourcing appropriate therapists based on presentation of callers to the helpline, including referrals to residential rehabilitation where necessary.
  • Management of case files.
  • Expanding our existing national network of therapists
  • Working closely with the finance department to ensure timely payment of therapists (suppliers) and onward billing to customer organisations.

 

Key results/objectives

  • Client satisfaction
  • Manageable total number of calls taken
  • Successful placements
  • Line manager to conduct yearly appraisal

 

Please note

  • Our company expects the highest ethical standards from all those working with us in carrying out our business.
  • Due to the nature of the work we are involved with, established Codes of Conduct and official Referral Processes are of primary importance to us as part of our Governance. These will be covered in detailed during a handover period at the start of your employment with us.
  • All personnel working for us should exhibit the highest integrity. Everyone should act honestly, fairly and with transparency and should be loyal to our company in the conduct of their work.

 

Employment Details

  • Start: 1st June, 2021
  • Full time: WFH but with meetings in Hertfordshire and Gloucestershire so travel to these areas to meet the team will be necessary.
  • Compensation:
    • Salary of £30,000
    • Pension
    • Holiday entitlement: 25 days, plus bank/public holidays
    • Clinical supervision costs:  To be discussed and agreed upon on an individual and regular basis throughout the candidates employment

 

Application

  • All applications should be sent by email contact@boldnewworld.co.uk to Katharine Landale at Bold New World Recruitment with a CV and covering letter.
    contact@boldnewworld.co.uk. Please note we have a problem with the APPLY button above, so please email us directly instead.
  • 07778 774848

 

Thank you very much for your interest in this role.

Company Secretary and Bookkeeper

Written by

This role offers an exceptional opportunity to join, grow and shape this expanding and unique mental health service provider.  The role is part-time initially with promotion to COO and a full-time contract for the right candidate in time. 

 

Who we are

Employers are increasingly realising that the workplace can be a stressful place, whether on the road, in the yard or at a desk and that investing in employee mental health is equally as important as supporting physical health.  We provide this independent mental health support. 

Our core belief is that any business is only as good as the sum of it’s parts and therefore supporting staff in their mental health is essential to its well-being and success.  We are proud to provide this extensive, independent and confidential  support to companies for their employees, large or small, across the UK.  

Additionally, we are unique in being the only service provider that mentally and emotionally supports every part of the person’s recovery.  We are private and confidential external organisation who handles all a company’s mental health requirements in confidence.

Our founder has spent 25 years involved in this area of and all the other members of the team are equally experienced in the mental health sector.  The image of the company is therefore highly professional, experienced and confidential.

 

What we are looking for

An initiative driven and superbly organised team player with experience as a previous Company Secretary to provide administrative support, legal guidance and financial coordination for our expanding company.

You should be enthusiastic, confident and experienced enough to deal with a range of people at every level, articulate, diplomatic and confidential with a naturally positive outlook.  This role will be extremely varied, so flexibility is key.

You must be accurate, have excellent written English and proactive in your approach.  The scope of the role will grow as the company expands and therefore only for candidates keen to progress their career in a company which will become the market leader in the support we offer.

Above all you must be trustworthy and discrete.  Confidentiality is key in this role.  Whilst you will be reporting to the CEO you will have close interaction with the senior management team and other members of staff within the company. 

 

Job Description

Essential:  Previous experience as a Company Secretary and Bookkeeper.  Additionally experience of legal corporate governance essential.  Qualifications not necessary just a working knowledge needed. 

Good to have: Previous experience of the mental health sector whether with BUPA or similar organisation or with a charity i.e. Samaritans, Mind, Young Minds. Experience in setting up a national helpline (including insurance, public, personal and employee liability, DBS) would be helpful too.

Location: WFH but Meetings with the CEO will be either in Gloucestershire or London so travel to these areas will be necessary once a week. 

 

Administration

  • General company enquiries
    Managing emails, forwarding on to relevant parties, writing letters, collating reports as required, answering phone calls.
  • Contract Management
    Systems set-up and maintained
  • Good governance, confidentiality and legal
    Maintaining the internal good governance and confidentiality logistics necessary.  Compliance with statutory and regulatory departments essential, plus ensuring the decisions the board of directors make are implemented and legal responsibilities upheld.
    Keeping an inventory of all assets and property owned by the company, ensuring an adequate supply of marketing material at all times.
    Ensuring corporate social responsibility and policies are maintained and upheld.
    Risk Management and Security assessed and managed.
  • Media
    The CEO is a high profile individual and you will also be required to handle and direct media enquires of both a personal and company related nature.
  • Management of cloud-based filing system and confidential data-storage & GDPR third party assurance
  • Events
    Assisting with the organisation of events and attending where necessary
  • General company meetings
    Arranging and managing all paperwork and details around regular meetings and management meetings, note taking and minute writing for these meetings.

Finance

  • Systems
    Bringing the accountancy remit back in-house and setting up accounting systems for it.
  • HMRC
    Running our relationship with HMRC.
  • Bookkeeping duties
    Overseeing the company’s financial data and compliance.
    Maintaining accurate books on accounts payable, receivable, and daily financial entries and reconciliation. 
  • Additional duties
    May include monthly financial reporting, creating and paying invoices, creating receipts for payments.
  • Payroll and HR

 

Salary and Further Details:

  • Location: WFH with one face to face with the CEO p.w. either in Gloucestershire or London.
  • Salary: £35 – £45 p.h.
  • Hours: Approximately 16 hours a week, this may vary.
  • Probation: Three month probationary period
  • Application: All applications to Bold New World Recruitment via ‘Apply’ button above.  Katharine Landale, BNW may also be contacted via email: contact@boldnewworld.co.uk

Office Manager/Financial Coordinator

Written by

A unique opportunity part-time opportunity to join and grow with a rapidly expanding, well backed tech company in the online sector.  Based in New Cavendish Street in Fitzrovia London the company is vibrant, growing and exciting made up of lively and enthusiastic team players with a shared vision to grow to a market leading position in the SEO and Lead Generation sector.

We are registered and approved by the Financial Standards Authority (FSA) so as well as being dynamic we also have a duty of care and compliance.

 

OFFICE MANAGER/FINANCIAL COORDINATOR

We are looking for an enthusiastic, organized, and levelheaded individual to join us to become the glue which holds the office together, deals with administration but also has good experience and acumen in HR management, accounting, compliance and HMRC submissions.

The role is central to and vital for the company overall, main investors, clients and staff.  Reporting directly to the CEO but with close interaction with the senior management team and other members of staff within the HR function the individual will be responsible for the attached tasks.  Deliverables against these will be measured as part of an ongoing commitment to maintain FCA compliance and timely reporting to main investor through the senior management team of three.

The short-term objective will be to take responsibilities away from some of the key business stakeholders in order to free up their bandwidth to focus on operational and revenue growth.  This will include and give the opportunity for you to streamline and stamp your own process on key tasks and strike up a practical and friendly working relationship across the board.  Early and mid-term focus will be getting things done and then continuing to adapt activities for a company that has high growth ambitions.  You will therefore need to be a blend of organized and single minded yet flexible and pragmatic.

Longer term you should be ambitious enough to be part of a company with expansion plans that may include growth outside the UK and, whilst travel is not a required part of the job, you should be somebody who wants to scale their career moving forward within an organisation who wants to lead the market in our field.

We are looking for someone who has a proven track record but that might be looking to move to a place where they can stamp their own personality, create an organised structure shaped by their past experience but with the space to be self-reliant.

 

REMUNERATION and CONTRACT

The role offers an annual salary of £27,600 with benefits available on successful completion of a three month probation.

It is expected that the role would require 3 days per week, either in the office in London or WFH. Flexible working practices are encouraged.

 

APPLICATION and FURTHER INFORMATION

Please apply to Katharine Landale, Bold New World, via the Apply button above. Additionally contact us for further information contact@boldnewworld.co.uk